Social Services Care Manager; FTE

Youcan make a difference as a part of our region’s largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

Billings Clinic is a community‑owned, not‑for‑profit, Physician‑led health system based in Billings with more than 4,700 employees, including over 550 physicians and non‑physician providers. Our integrated organization consists of a multi‑specialty group practice and a 304‑bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full‑time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.  for more information or download the 2021 Employee Benefits Guide.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®‑designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re‑designation process happens every four years.  to learn more!

Billings Clinic (Billings Clinic Main Campus)

req
11404

Shift: Day

Schedule:

M‑F 7‑3:30

Employment Status:
Full‑Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non‑Exempt)

Starting Wage DOE: CUSTOM.POSTING.WAGE

Under the direction of department leadership, social service care manager staff provide services consisting of comprehensive case management, care coordination, continuing care services, and clinical social work services including crisis intervention and emotional support within the professional’s defined scope of practice. In addition, the social services care manager is responsible for providing education addressing physical, psychosocial, financial, environmental, and other needs of patients and families and/or significant others.

The social services care manager is part of an interdisciplinary team who promotes health and address medical and non‑medical barriers.

• Advocates for and assists the patient as they move across the care continuum
• Treats all patients with compassion and respects individual rights to self‑determination
• Reviews new patients for psychosocial needs (see below)
• Initiates and coordinates discharge planning for assigned patients
• Attends MDRs, department meetings, and additional trainings
• Leads patient‑family conferences
• Escalates barriers as appropriate
• Maintains working knowledge of CMS requirements and readmission penalties
• Maintains working knowledge of insurance/payer benefit
• Documents accurately and in a timely manner in the Electronic Medical Record per program guidelines
• Utilizes standards of professional practice in all documentation and communication consistent with organization/department policy
• Assures documentation and patient information is secure and maintained in accordance with Billings Clinic policy, HIPPA, state and federal guidelines

• Reviews Cerner census and ensures all patients are accounted for on assigned floor
• Meets with unit assigned RN Care Manager at the beginning of every shift to determine which patients have complex psychosocial needs requiring social work assessment and discharge planning interventions
• Collaborates with RN Care Manager to evaluate patients with psychosocial needs, including but not limited to:
• Psychosocial Assessment
• Crisis intervention/Trauma
• Adjustment to illness/new diagnosis
• Grief & bereavement, end‑of‑life concerns
• Chronic substance abuse (assessment and referral)
• Abuse and/or neglect (consultation)
• Sexual assault
• Advance Directives
• Self‑pay
• Competency concerns
• Homeless/Unsafe discharge
• Guardianship/Adoption
• Mental health/behavioral issues
• Patients admitted from Skilled Nursing Facilities or Alternative Living…