Medical Assistant​/Patient Access Specialist

Description

Job Details

Working title: Medical Assistant/Patient Access Specialist
Classification title: Medical Assistant
Division: Community Health Center
Program: Healthcare for the Homeless
Reports to
:
Community Partners Program Manager
FLSA status: Non-Exempt:
Full Time
Schedule: Monday-Friday
Wage Range: $20.32 to $25.35 hourly; depending on number of years of transferrable experience an internal equity

Serving the Yellowstone County community and south-central Montana for nearly 50 years, River Stone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.

Underlying principles of access, affordability, compassion and quality in all interactions, River Stone Health improves life, health and safety for all of the communities we serve.

Coordinates, monitors and works closely in conjunction with the Patient Care Team in a Patient Centered Medical Home model, to ensure effective quality and coordination of services. Managing patient care is a team effort that involves clinical and non‑clinical staff (e.g. physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.) interacting with patients to achieve stated objectives.

This position is responsible for providing excellent customer service to River Stone Health Healthcare for the Homeless (HCH) clients over the phone and in person. Duties include scheduling appointments, collecting and entering patient information into the electronic health record (EHR), taking payments, answering questions and referring clients to appropriate resources and people. The work environment is typically fast paced. Work is performed with integrity and innovation to ensure a high level of customer service delivery.

It includes assisting the clinical care team in rooming patients and preparing the patient for the visit, obtaining and documenting vital signs, and other medical support duties as trained and assigned to support the treatment of the patient. This position will be housed at the HCH location 21 S. 29th Street. But will provide street medicine and mobile unit care.

• Compassionate, friendly, and professional customer communications in person, over the phone and in writing.
• Contributes to a positive working environment by demonstrating the River Stone Health Mission, Vision, and Values.
• Collect, prepare, and enter data accurately into the electronic health record in a timely manner.
• Provide patient services, which may include greeting, registration, making appointments, rescheduling, follow‑up, outreach, medical records requests, and escorting patients to applicable service areas.
• Help patients determine any assistance programs for which the patient may qualify and/or directing the patient to Care Management Services for referral to other Riverstone Health services or community support services as needed.
• Proper documentation and verification of patient’s insurance information, requesting copays/payment for services, money handling, answering, and routing calls, scanning patient documents, and preparing correspondence.
• Review and provide information to outside entities ensuring that all confidentiality and HIPAA policies and procedures are followed.
• Excellent internal communication with other River Stone employees, and providers to ensure efficiencies and quality customer service.
• Willingness and ability to ensure excellent work, support of others and participate in quality improvement processes.
• Prepare and coordinate special projects as needed.
• Resolve problems and concerns and report issues and incidents using River Stone processes.
• Keep public facing areas clean and tidy.
• Attend staff and educational meetings.
• Represent River…