Scheduler, Healthcare

Position Title:

Surgical and/or Pain Scheduler Supervisor:
Senior Director of Clinical Operations and HRSupervises:
None Who We Are We are dedicated to delivering convenient, cost-effective, and high-quality surgical and pain procedure care. Every team member plays a vital role in creating a safe, compassionate, and efficient environment for our patients.

Core Values Confidentiality
• Quality
• Teamwork
• Trust
• Respect

Position Overview As a Surgical and/or Pain Scheduler, you serve as a critical link between physician offices, patients, and the Surgery Center. This position coordinates surgical and pain procedure scheduling, manages documentation, communicates schedule changes, and ensures all necessary records are complete and available to support quality patient care.

Duties and Responsibilities:

Surgical & Pain Procedure Scheduling Accurately schedule surgical and pain procedures according to Surgery Center policies and established scheduling guidelines

Coordinate scheduling requests received from physicians and physician office personnel

Maintain accurate scheduling records and ensure schedule integrity

Make timely schedule adjustments, including cancellations, add-on cases, and schedule changes

Documentation & Chart Preparation Organize and review documentation required for pain procedure charts, including physician orders, office notes, and diagnostic imaging

Ensure all required scheduling documentation is complete and available for patient chart preparation

Enter and maintain accurate documentation in the electronic systems

Maintain organized records to support efficient patient care and regulatory compliance

Communication & Coordination Communicate schedule changes promptly and accurately to physicians, staff, and other affected departments

Answer telephone calls professionally and courteously

Take and relay messages accurately and on time Serve as a communication liaison between physician offices and the Surgery Center regarding scheduling needs

Patient Education & Information Management Mail pain procedure brochures, instructions, and educational materials to patients after scheduling

Ensure all patient handouts, brochures, and educational materials remain current and up to date Support patient understanding of scheduling-related information and procedural preparation requirements

Teamwork & Collaboration Work collaboratively with physician offices, Patient Access staff, clinical departments, and leadership

Attend staff meetings, educational opportunities, and organizational communications

Contribute to a positive, professional, and team-oriented work environment

Support organizational goals through effective communication and cooperation

Confidentiality, Compliance & Quality Maintain patient confidentiality at all times

Follow all organizational policies, procedures, and scheduling standards

Support quality patient care through accurate scheduling and documentation practices

Demonstrate professionalism and accountability in all interactions

Organization & Flexibility Prioritize responsibilities to meet the changing needs of the Surgery Center Demonstrate flexibility while managing multiple tasks and competing priorities

Adapt to schedule changes and operational needs while maintaining accuracy

Perform other duties as assigned by the Direct Supervisor or Scheduling Lead

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit, climb, balance, stoop, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the…