Human Resources Associate - Service Center

Human Resources Associate - Service Center

This position is not eligible for new sponsorship.

Announcement Number: STAFF - VA - 26287

Working Title:

Human Resources Associate - Service Center

Start your journey with Montana State University as an essential part of our team, mastering the foundational HR skills that naturally pave the way for advanced roles within our department. If you are driven to grow your expertise and build a lasting career in a supportive environment, this is where it takes off!

University Human Resources is the strategic partner behind Montana State University’s workforce. Driving the university’s mission forward by delivering essential expertise across recruitment, compensation, benefits, and employee relations, ensuring every department has the tools and support needed to build a thriving team.

Human Resources Associates provide a variety of essential services, including facilitating communication across campus, offering procedural guidance, and assisting with problem resolution. The role includes analyzing situations and conducting thorough research to achieve effective resolutions while maintaining confidentiality throughout the process.

Onboarding New Employees:

• Facilitate new-hire onboarding, ensuring timely completion of required paperwork and participation in orientation programs.
• Provide information to help new employees understand policies and procedures.

Employee Records Management:

• Maintain accurate, up-to-date employee records in compliance with university policies and federal regulations governing hiring, position changes, departures, and other personnel actions.
• Process and manage employee data efficiently and securely within established systems.

Customer Service and Support:

• Respond to frequently asked questions from the campus community regarding standard HR policies and federal procedures.
• Provide accurate and timely information while referring complex inquiries to the appropriate HR personnel.

• Administrative
  
  Experience:
  
  Experience working in an administrative support or customer service role within a professional office environment, or an equivalent combination of relevant education and experience.
• Data Entry and Records Management: Experience performing high-volume data entry and maintaining electronic databases or confidential records.
• Communication and Procedural Guidance: Experience explaining standard policies, procedures, or instructions to internal or external individuals in both written and verbal formats.
• Document Creation and Editing: Experience using standard office software to draft, format, and edit professional documents, spreadsheets, and business correspondence.
• Software
  
  Experience:
  
  Experience operating standard office software applications (such as the Microsoft Office Suite, databases, and email systems) to process information and support daily business operations.

• Demonstrated ability to prepare and deliver informational presentations or training sessions to small and large groups.
• Experience researching, gathering, and compiling information to evaluate and resolve administrative or operational inquiries.
• Prior responsibility for interpreting, applying, and explaining complex organizational guidelines, policies, or procedures.
• Experience performing detailed data entry, reporting, and records management within multi-relational databases or enterprise systems.
• Combination of education and/or applicable experience equivalent to a Bachelor’s degree in Human Resources or other related field or experience in Human Resources.

Effective Communication and Interpersonal

Skills:

• Articulates processes clearly and empathetically to faculty, staff, and applicants, adapting communication style seamlessly for both in-person and written interactions.

Confidentiality and Discretion:

• Exercises exceptional judgment and strict discretion when handling sensitive personnel records and complex employment situations.

Teamwork and

Collaborat…