Information Technology Support Analyst

Full-Time | Remote (Must be located in the Mountain Standard Time zone)

Eligible States: CO, WY, UT, MT, AZ, NM (MST-based locations only)

Salary Range: $70,000 – $90,000
, based on experience

Sequel Insurance Agencies is seeking a skilled and service-driven IT Support Analyst to deliver exceptional end-user support across our organization. This role is ideal for someone who enjoys solving problems, helping people, and being a trusted technology partner in a fast-paced, growing environment.

Location Requirement: To best support our teams, candidates must be located within the Mountain Standard Time (MST) zone
.

• Serve as a primary point of contact for IT support requests
• Diagnose, troubleshoot, and resolve hardware, software, application, and connectivity issues
• Log, track, prioritize, and document incidents and service requests using ticketing systems
• Communicate clearly with users and escalate issues when appropriate
• Support employee onboarding and offboarding, including account setup and equipment deployment
• Assist with system updates, hardware refreshes, and IT projects
• Maintain accurate IT documentation and asset records
• Follow IT security policies and best practices to protect sensitive company information

• Microsoft 365 & Office applications (Outlook, Word, Excel, Teams)
• Working knowledge of Windows operating systems
• Basic understanding of networking concepts (LAN/WAN)
• Experience with ticketing systems and remote support tools

• Strong customer service mindset and interpersonal skills
• Clear written and verbal communication
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a dynamic environment

• Bachelor’s degree or equivalent combination of education and relevant work experience
• 2–5 years of experience in end-user support, help desk, or IT support roles
• Proven ability to troubleshoot a wide range of technical issues independently

Physical Demands:

• Regularly required to sit, hear, and use hands and arms
• Occasionally required to stand and walk
• Must be able to lift and/or move up to 10 pounds
• Vision requirements include close vision and the ability to adjust focus

Work Environment:

• Moderate noise level typical of a professional office or remote setting
• Occasional national travel may be required on an as-needed basis

At Sequel, we believe great people build great businesses. We’ve created a workplace where employees feel supported, valued, and empowered to grow.

• Supportive, approachable leadership
• Collaborative, team-based environment—you’re never “on an island”
• A culture that celebrates wins, growth, and teamwork
• Genuine care for employees as people, not just roles

• Clear career pathways and advancement opportunities
• Support for professional development and continued learning
• Opportunities to expand responsibilities and specialize
• Long-term growth with a stable, well-respected agency

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with employer match
• Generous paid time off and paid holidays
• Disability and life insurance
• Employee Assistance Program (EAP)
• Wellness and fitness discount programs
• A work-life balance that is truly respected

A Place You’re Proud to Work

Please note:

This job description is not designed to cover all activities, duties, or responsibilities. Duties may be added, deleted, or assigned as needed.