It Support And Junior Systems Administrator

IT SUPPORT AND JUNIOR SYSTEMS ADMINISTRATOR

IT Support & Junior Systems Administrator position provides front-line technical support while contributing to the administration, maintenance, and security of the organization’s IT infrastructure. The role blends end‑user support with foundational system administration duties across hardware, software, network, and cloud environments.

• Provide day‑to‑day support for end users, troubleshooting hardware, software, printers, and network connectivity issues.
• Install, configure, and maintain desktop/laptop systems and standard business applications.
• Respond to support requests and incidents using ticketing systems and support tools.
• Assist users with operational questions and provide ongoing technical guidance and training.
• Support phone systems and end‑user communication tools.
• Troubleshoot and, when necessary, Escalate complex issues to senior IT staff.
• Maintain high customer service with a proactive, user‑focused approach.
• Deploy, configure, monitor, and maintain servers, SaaS platforms, and cloud environments.
• Support system security, patch management, backups, and antivirus/endpoint protection processes.
• Monitor system performance and usage to ensure availability, efficiency, and reliability.
• Assist with administration of virtualization platforms and cloud services (e.g., VMware, Azure).
• Implement configuration changes, updates, and new software solutions as directed.
• Support network components including switches, firewalls, wireless, and VPN connectivity.
• Contribute to documentation, standards, and IT policy enforcement.
• Participate in system maintenance tasks and hardware lifecycle management.

• Assist with IT onboarding and training for new employees.
• Maintain documentation for systems, procedures, and troubleshooting steps.
• Additional duties may be assigned at any time.

• 1–3 years of IT support and/or systems experience.
• Strong knowledge of PC hardware and operating systems.
• Basic understanding of IP networking concepts.
• Familiarity with system security, patching, and antivirus tools.
• Experience troubleshooting end‑user issues in a business environment.
• Strong written and verbal communication skills.

• Experience with virtualization platforms (VMware).
• Exposure to cloud platforms (Azure, AWS).
• Knowledge of SaaS applications and integrations.
• Familiarity with networking equipment (Cisco, Meraki, Palo Alto, etc.).
• Experience with backup solutions (e.g., Veeam).

• Work in an office environment, operating standard office equipment and keyboard; may lift and carry a laptop and other items up to 40 pounds with assistance.
• Prolonged exposure to computer screens and artificial lighting.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
• Travel to locations or sites may be required; travel occurs in all weather conditions, including extreme heat and cold.
• Frequent in‑person interaction with KOA employees in various settings; noise level typically low to moderate.
• Occasional interruptions and shifting priorities.

Flexible schedule; requires working on Saturdays.

• Medical/Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent Care Account
• Paid Life & AD&D Insurance
• Paid Short Term and Long Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity Insurance
• Paid Time Off
• Employee Assistance Program
• 401K Retirement Plan
• 401K Company Contributions

KOA does not sponsor Visas.

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. All employment decisions shall be made without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other protected status.