IT Support Tech

Summary

The IT Support Tech is responsible for supporting the day‑to‑day IT operations of Billings Flying Service (BFS). The IT Support Tech will respond to IT system issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems  offers an opportunity to be part of a fast‑growing aerospace company that encourages employees to be creative, entrepreneurial, and proactive in finding solutions to problems.

• Gathering and triaging employee requests for IT support.
• Responding to IT support requests in a timely manner.
• Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds.
• Gathering information and examining problems from multiple angles to find and implement the most suitable solutions.
• Walking employees through step‑by‑step resolutions via phone, email or in person.
• Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment.
• Installing software updates and upgrades, firmware updates, new software installs and other software support.
• Onboarding new employee technical setups.
• Reclaiming and decommissioning IT devices for employee terminations.
• Researching and sourcing the most efficient procurement of any needed IT equipment.
• Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment.

• Demonstrable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Current knowledge of technology and recent innovations in IT.
• Ability to provide technical solutions to problems related to both hardware and software applications in office settings (desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment).
• Enjoy hands‑on problem solving with complex problems in an advanced, secure technology platform.
• Operational knowledge of computer, network, server, and security equipment and how all fit together.
• Skill to work with minimal supervision and make good decision‑making.
• Enjoy taking ownership of projects and issues, working hands‑on to accomplish tasks.
• Ability to learn new information, skills, and ideas to complete projects and tasks as required.
• Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents.
• Experience with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software.
• Strong written, verbal, communication, and interpersonal skills.
• Ability to handle multiple priorities simultaneously and follow through on all tasks assigned.
• Ability to work well with others and to be part of a team.
• Regular attendance at the worksite.

• Associate’s degree in information technology, computer/technology, or equivalent; work experience or a combination of work and education may be substituted.
• Previous experience in a technology role is preferred.
• Experience with government security requirements compliance and other cybersecurity standards is an asset.
• Must be a U.S. Citizen.

• Full‑time employment (Mon‑Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials.
• Medical, dental and vision insurance.
• 401(k) with up to 4% company match.
• 16 paid holidays per year.

Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.