IT System Analyst III

Overview

This position may be located at any of First Interstate Bank's offices in Idaho, Iowa, Missouri, Montana, Nebraska, Oregon, South Dakota or Wyoming.

The IT System Analyst III develops, implements, enhances, documents, and supports the organization’s most complex and multifaceted software applications, which are critical to the day-to-day functions of the bank. This position serves as the primary contact between vendors and business units and reports to various levels of management across multiple divisions on the status of systems, including any outstanding issues and successes.

This role also maintains strong working knowledge of the bank’s core systems, including Premier, BPM, and related platforms.

• Researches, tests, schedules, and deploys upgrades, enhancements, and releases while adhering to documented change management processes and procedures.
• Serves as a subject matter expert on mergers and acquisitions.
• Provides tier‑two help desk assistance for issues escalated from First Support on critical applications.
• Provides leadership, guidance, and recommendations to System Analyst I and II team members on escalated issues.
• Provides subject matter expertise to support the development and delivery of training for end users.
• Learns new systems with minimal guidance.
• Creates and maintains system documentation, including desktop procedures, end‑user procedures, system diagrams, SLAs, BCPs, disaster recovery plans, user access audits, and test plans.
• Assesses in‑depth business requirements of critical applications and distinguishes between requirements and processes.
• Converts business requirements into system requirements and maintains ongoing communication with vendors.
• Assists System Analyst I and II team members with converting business requirements into system requirements as needed.
• Establishes performance measures, goals, and objectives for software based on business requirements.
• Gathers, interprets, and reports system performance issues to vendors, business units, and management, and documents performance trends.
• Develops and enforces best practices and methodologies for system analysis and design.
• Monitors and maintains data integrations with source systems to ensure accurate and timely processing of financial and critical data.
• Participates in internal and external audit walkthroughs and adheres to IT General Controls (ITGC). Responds to audit findings.
• Develops, maintains, and monitors data validation routines and understands the business impact of data exceptions or delays.
• Analyzes, evaluates, and recommends system changes, process improvements, modeling, configurations, and enhancements based on business requirements.
• Makes independent decisions based on mastery‑level knowledge of supported applications and related business processes.
• Evaluates emerging technologies and proposes strategic innovations.
• Stays current on financial industry trends and demonstrates strong analytical skills.
• Leads meetings and delivers presentations to small and large groups across various levels of management.
• Owns medium to large project efforts on complex systems that integrate with business operations and independently supports project work.
• Demonstrates familiarity with various programming languages.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong leadership skills and the ability to influence decisions, partner, and negotiate with leadership and peers to gain commitment and accomplish business initiatives.
• Excellent communication skills, both written and oral.
• Strong conflict resolution skills and the ability to remain objective and professional at all times.
• Self‑starter with ability to work independently, proactively, innovatively, and creatively while exercising sound judgment, or collaboratively with a team.
• Ability to properly prioritize workload, as well as the workload of subordinates, and remain adaptable under pressure.
• Strong organizational, analytical, and…