IT Support Specialist

Benefits

• Hourly pay for the IT Support Specialist I role is $25.00-$27.00 per hour, depending on experience.
• Robust benefits package including 100% paid employee health, dental and vision options.
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• Much more!

As part of the Business Support Services Team, the IT Support Specialist is responsible for maintaining and optimizing end-user workstations, network performance, and company-supported applications across a primarily Microsoft Windows-based local area network (LAN). This role involves troubleshooting technical issues, supporting production equipment, and ensuring secure and efficient IT operations. Additionally, this position will require 20–30% travel to other company locations for on-site support, system installations, and training.

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN.
• Install, configure, and maintain personal computers, networking equipment, production IT systems, and peripheral devices.
• Investigate and resolve user issues with hardware, software, networking, and production-related IT systems.
• Implement security measures, manage firewall configurations, and ensure data integrity.
• Support and troubleshoot IT systems related to manufacturing equipment, including system integrations and connectivity.
• Manage Active Directory, Microsoft 365, and provide troubleshooting for VoIP phone systems to ensure secure and efficient IT operations.
• Provide training and technical guidance to staff for optimized use of IT resources.
• Maintain hardware/software inventories, licensing records, and system documentation.
• Assist other departments as needed, ensuring seamless IT operations across all company locations.

• Reasoning – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, including ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Analytical – Ability to synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures.
• Project Management – Ability to develop project plans, coordinate projects, communicate changes and progress and complete projects on time and budget.
• Adaptability – Ability to adapt to change in the workplace.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Communication – Ability to effectively, clearly and concisely communicate verbally and in writing.
• Confidentiality – Maintain highest level of confidentiality at all times.
• Decision Making – Display willingness to make critical decisions while following company practices and ability to work independently.
• Enthusiasm – Ability to bring energy to the day-to-day as well as long-term tasks and plans.
• Judgment – Display willingness to make timely decisions and exhibit sound and accurate judgment.
• Planning & Organizing – Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
• Reliability – Demonstrate regular attendance and availability to staff and management.
• Quality Management – Demonstrate commitment to improve and promote quality in all operating areas.
• Safety & Security – Promote and personally observe safety and security procedures and use equipment and materials properly.
• Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company.

• Associate’s degree (A.A.) and two years of related experience, OR four years of relevant work experience.
• Experience supporting production environments preferred.
• PLC/Industrial control network experience is a plus.

• Work in an office environment; sustained posture in a seated position for prolonged periods; may utilize a computer terminal for prolonged periods.
• Work involves walking, talking and…