Sr. Desktop Support Specialist

Sr. Desktop Support Operations Analyst

Duration:
Long Term Contract with good chance of conversion to perm.

Location:
Belgrade, Montana

100% onsite

Pay Rate: $30-50/hr pay

• Desktop support - mainly PC's, some Mac.
• Need experience supporting internal users and remote users.
• Setting/configuring laptops and PC's;
• Active Directory
• JAMF
• Microsoft O365
• Azure
• Network/Wifi connectivity issues
• Endpoint security knowledge a plus but not required
• BS degree is REQUIRED

• 5+ Years of Experience
• Microsoft 365
  • Active Directory Users and Groups
  • Azure AD
  • Jamf
  • Intune
• Experience with Endpoint Security software helpful including:
  • Configuration/deployment management tools such as JAMF, Intune, etc..
  • Endpoint Detection & Response Tools such as Sentinel One and Microsoft Security
  • Group Policy
  • Email security
• Solid understanding of network connectivity. Wireless and wired.
• Automation and central deployment experience
• The ideal candidate will have a primary understanding of designing, deploying and troubleshooting client endpoints
• The ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members.
• Understand ITIL Concepts (certification is a plus)
• IT Service Management tooling (Service Now, Fresh Service, etc..)
• Management and deployment experience of 3rd party software platforms and solutions
• Well organized with strong asset and license capacity planning experience
• Ability to deploy and support misc. office equipment (printers, projectors, video conf.).
• Experience with physical security management solutions
• Excellent interpersonal skills
• Flexibility to support after-hours escalation & support

• Strong orientation to customer service and delighting customers
• Successfully executes all assignments timely and within acceptable quality levels
• Works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues
• Effective communicator and problem solver – documents process and trains team members with ease
• Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiosity and drives to learn more and self-develop himself/herself
• Perform all job functions consistent with policies and procedures
• Provides timely technical assistance to staff concerning the use of computer hardware and software, including office applications, operating systems, printing and hardware installation.
• Configure workstations and user accounts, including phone, Ethernet, computer, docking station. Provide equipment and services orientation to new employees.
• Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
• Maintain equipment and software inventory. Coordinate the purchase of new workstation, software and license renewals.
• Assist with program account creation, account setup and account access.

Bachelor’s Degree in Information Systems or related degree; or equivalent combination of education, training certifications, and experience.