Technology Operations Manager

Founded in 1946, Hall and Hall has provided comprehensive rural real estate services across the West, including brokerage, auctions, financing, appraisals, and ranch management. The company began as a mortgage lender in Colorado and is now in its third generation, with 19 regional offices nationwide.

Hall and Hall operates on a partnership model built around farm, ranch and land real estate, with a foundational team-based approach. Long-standing client relationships across generations of landowners reflect the founding principles of integrity, fairness, and hard work that continue to guide the company today.

This position is on-site at a Hall and Hall office. Current locations:
Billings or Bozeman, MT;
Eaton or Steamboat Springs, CO;
Weatherford, College Station, or Lubbock, TX;
Charlottesville, VA; or Sun Valley, .

Hall and Hall is seeking a business-minded technology leader to serve as the company's single point of leadership for all technology functions. This role is responsible for both the strategic direction of the technology environment and the day-to-day oversight of vendor-managed services, including software platforms, client relationship management, marketing automation, artificial intelligence tools, helpdesk support, and cybersecurity.

The ideal candidate is equally comfortable negotiating vendor contracts, advising leadership, and troubleshooting operational issues as they arise. Hands‑on experience supporting a CRM‑driven business and managing third‑party software platforms is essential.

• Serve as the primary relationship manager for all third‑party technology vendors, including software, CRM, artificial intelligence, helpdesk, and cybersecurity providers
• Negotiate, review, and manage vendor contracts, service agreements, and renewals
• Monitor vendor performance against agreed service standards and hold vendors accountable for service quality
• Evaluate new vendors and technologies as business needs evolve

• Develop and maintain the company’s overall technology roadmap in alignment with business goals
• Advise executive leadership on technology investments, risks, and opportunities
• Identify opportunities to improve efficiency, reduce costs, or leverage new tools (including artificial intelligence) across the organization
• Manage the annual technology budget, including software subscriptions, vendor services, and hardware

• Oversee the company’s cybersecurity posture in partnership with the managed security vendor
• Ensure compliance with applicable data privacy and security regulations relevant to the industry
• Maintain and periodically test the company’s business continuity and disaster recovery plans
• Conduct periodic risk assessments and ensure appropriate controls are in place

• Ensure all vendor‑managed systems are functioning, integrated, and meeting employee needs, including the Salesforce (Property base) CRM platform, Hub Spot marketing automation, and the company website
• Serve as the internal escalation point when vendor‑managed helpdesk or systems issues are not resolved in a timely manner
• Oversee employee onboarding and offboarding as it relates to system access, accounts, and hardware
• Maintain an accurate inventory of all software licenses, hardware assets, and technology subscriptions

• Act as the technology liaison between departments, translating business needs into technology requirements
• Communicate technology updates, outages, and initiatives clearly to staff and leadership
• Develop and enforce internal technology policies, acceptable use guidelines, and security awareness practices
• Train staff on new tools and systems as needed

• 5 or more years of experience in technology management, technology operations, or a related role
• Demonstrated experience managing third‑party technology vendors and service agreements
• Hands‑on experience supporting a CRM platform (Salesforce or comparable) in a business setting
• Strong understanding of software‑as‑a‑service platforms, cloud‑based systems, and managed services
• Working knowledge of cybersecurity…