IT Systems Administrator

Billings, Montana office is currently seeking an experienced IT Systems Administrator
- Applications
.

The IT Systems Administrator
- Applications is responsible for the administration, maintenance, and lifecycle management of the Firm’s business‑critical applications used by Firm members in their day‑to‑day work. This role ensures that applications are reliable, current, secure, and aligned with Firm needs by managing deployments, updates, integrations, and ongoing support. This position focuses on application ownership, working in close coordination with other System Administrators and IT Support to ensure applications operate effectively within the Firm’s technology environment.

This position is 100% in-office in our Billings, MT Office.

• Application Administration & Lifecycle Management – Deploy, configure, maintain, and support Firm-facing applications across the environment. Ensure applications remain stable, high-performing, and aligned with vendor-supported versions and Firm standards.
• Application Patching & Updates – Plan, test, and execute application updates and patches. Maintain a regular cadence for application updates and patching, coordinating with System Administrators to ensure compatibility with underlying systems.
• Vendor & Platform Ownership – Maintain working knowledge of assigned applications, including release cycles, feature updates, licensing, and known issues. Engage with vendors as needed for support, escalation, and roadmap awareness.
• Escalation Support & Troubleshooting – Provide Tier 2 and Tier 3 escalation support for application-related issues. Troubleshoot complex problems, identify root causes, and coordinate resolution across IT teams as required.
• Integration & Dependency Coordination – Work with System Administrators to ensure applications are properly integrated with core services such as identity, storage, and network resources. Define requirements and participate in implementation of supporting systems.
• Vulnerability Remediation – Identify, assess, and remediate vulnerabilities within the Firm’s systems, including applications, operating systems, and infrastructure equipment – work with appropriate System administrators to resolve vulnerabilities within the Firm’s technical environment.
• Automation & Deployment Efficiency – Develop and maintain deployment methods using endpoint management and scripting tools (e.g., Intune, Power Shell) to standardize application delivery and reduce manual effort.
• Documentation & Change Management – Create and maintain documentation for application configurations, deployment procedures, and support processes. Follow established change management practices for all production updates.
• Ethical Responsibilities
  • Maintains the highest level of integrity when using privileged system access; ensures actions are documented, authorized, and aligned with Firm security standards.
  • Commits to accuracy and completeness in system configurations, logs, and reporting; avoids any manipulation or falsification of technical data.
  • Uses system monitoring and user activity tools only for legitimate business purposes; respects privacy boundaries and adheres to Firm confidentiality standards.
  • Follows approved change management processes for all system modifications; documents rationale and avoids unauthorized or "shadow" changes to production environments.

• Experience administering and supporting business applications in a professional environment.
• Proficiency with application deployment, packaging, and update management.
• Working knowledge of Microsoft 365, document management systems (e.g., iManage), and other Firm‑critical platforms.
• Experience with endpoint management tools (e.g., Intune) and scripting (e.g., Power Shell).
• Strong troubleshooting and problem‑solving skills across application and system interactions.
• Strong customer service and interpersonal skills are required to communicate effectively and professionally with all levels of personnel.
• Able to maintain strict confidentiality of the firm’s internal and personnel affairs and client information.
• Able to work in collaboration within a team and independently.
• Able…