Business Systems Analyst

DEPARTMENT:
Information Technology

POSITION TITLE:

Business Analyst II RESPONSIBLE TO:
Information Technology Director EXPOSURE LEVEL:
Category III EXEMPTION STATUS:
Non-Exempt______________________________________________________________________________________

SUMMARY:

The Business Analyst role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Business Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

This is an entry-level role designed for individuals with foundational business or technical experience and a desire to grow into a broader application support position.

ESSENTIAL JOB FUNCTION: RESPONSIBILITESWork closely with other departments, observe, and help implement office automation using Microsoft Office and existing business applications.

Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Maintain and enhance performance of all new and existing software and applications across the organization.

Identify and learn appropriate software applications used and supported by the organization. Applications include Microsoft 365 Applications, Point Click Care , OnShift, Word Press and various implementations of nurse call systems.

Coordinate with department heads to assess departmental application training needs and objectives. Implement training sessions for corporate applications and MS Office in a small classroom environment.

Collaborate with leadership on technical/application solutions in a healthcare environment.

Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet/helpdesk to assist in problem resolution.

Provide support for the testing of new and existing software applications under development or consideration for purchase.

Conduct research into software application products and services in support of development and purchasing efforts.

Perform basic web page maintenance, planning, and development.

ESSENTIAL JOB FUNCTION:
Safety Obeys safety rules of St. John’s United Identifies, reports, and/or corrects obvious safety hazards

Attends mandatory safety in-services ESSENTIAL JOB FUNCTION:
Mission/Customer Service Supports the growth and actively engages in the Eden Alternative philosophy, including a work environment with plants and animals.

Follows the St. John’s Guidelines for Customer Service Let the Mission be your guide

Make eye contact and smile

Greet & welcome each and every person

Seek out personal contact

Provide immediate service-listen & actUse appropriate body language at all times

Be gracious to each & every person ESSENTIAL JOB FUNCTION:
Employee Responsibilities Follows policy and procedures on annual TB testing.

Follows policy and procedures on annual influenza vaccinations.

Attends all mandatory in-services

Performs other duties as assigned by the Information Technology Manager or person in charge of area where work is being done.

POSITION REQUIREMENTS:

College diploma or university degree (2 or 4 year) in Computer Science, Information Systems, or related field; or 3–5 years of equivalent work experience

Hands-on experience with enterprise and desktop applications, including Windows 11 and Microsoft 365

Ability to learn and support clinical and financial systems (e.g., Point Click Care , nurse call systems)
Preferred:

Experience with Windows Server, medical billing/clinical systems, and database applications

Ability to create and interpret…