IT Computer Support Specialist

IT Computer Support Specialist (E)

Provides a wide variety of computer and user support to ensure effective installation, maintenance and troubleshooting of computer hardware and software.

Examples of Duties:

• Tests and installs specific client applications and/or reports using County software packages;
• Installs, tests, troubleshoots, and maintains hardware and software products;
• Provides training to users on hardware and specific software applications;
• Begins to develop a basic understanding of local-and wide-area networks and assist senior staff in the identification and resolution of network operating problems;
• Provides software and hardware technical support to ensure clients' computers run efficiently;
• Diagnoses and solves problems on workstations and associated devices.

Minimum Qualifications:

Education/Experience/Training:

• Associate's degree in Computer Science or closely related field; and
• One (1) years' experience with evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, and hardware malfunctions; installing and maintaining computer hardware, software; or
• Any equivalent combination of experience and training totaling three (3) years.
• Experience in providing one-to-one IT training beneficial.

Required:

• Must pass a criminal and driving background check and meet any County-specific employment eligibility standards.

We offer a complete benefits package to full-time employees including:

• Employer paid health insurance, which includes dental and pharmacy benefits
• Employer paid life insurance, short-term disability and long-term disability
• State of Montana PERS retirement
• Vision plan coverage
• 457 deferred compensation plans and ROTH plans
• Flexible spending accounts, dependent care accounts, limited purpose accounts and health savings accounts (HSA)
• Education assistance program
• EAP - Employee Assistance Program
• Weight Management program
• Annual wellness screenings
• Paid holidays
• 12-days sick leave per year
• 3-weeks' vacation your first year!

Part-time employees who work a minimum of 20 hours per week, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.