Assistant Network Administrator

Salary Range: $35.1246 - $38.7030/hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training.

Work Schedule:

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Job Summary:

Under general direction, assists in the secure and efficient operation of the City's network infrastructure, systems, cloud services, and user access environment. Provides support for networking, audiovisual (AV) infrastructure, equipment, backups, cloud tools, and end-user access.

Scope of Responsibility:
Incumbent is familiar with department operations and is able to work with minimal assistance. Working under general management guidance, incumbent sets precedent within limits and administers operating rules and procedures. Incumbent performs advanced troubleshooting and analysis and uses judgment to select alternatives. Incumbent must frequently interact with other City employees to provide basic information, and has occasional interaction requiring detailed procedural explanations or technical responses.

• Assist in configuring, installing, and on-going management of hardware, services, and their applications for both virtual and physical platforms.
• Support upgrades and patching of network, communications, and AV equipment to ensure secure and stable operations.
• Assist in the installation, configuration, and updating of network hardware including firewalls, switches, routers, security appliances, VPN’s, Uninterruptible Power Supplies (UPS), VoIP phones, Wi-Fi, licensed and unlicensed wireless links between facilities, and all other network connected devices.
• Assist in the management and configuration of Cloud hosted services such as hosted applications, backups, disaster/recovery, and security related services.
• Monitor network traffic, review logs, and troubleshoot any network related issues. This includes troubleshooting, researching, and documenting any issues related to performance, network capacity, connectivity issues, and security related concerns.
• Maintain complete and accurate inventory of network and AV related hardware such as servers, storage, switches, firewalls, routers, VPN, Email archiving, etc.
• Assist in maintaining network closets/rooms, racks, all wiring, cable management, infrastructure connections, and related equipment.
• Assist in managing the maintenance contracts on network hardware including servers, storage, switches, firewalls, Wi-Fi controllers and access points, wireless links between facilities, UPS units, and other related hardware.

• Assist with managing Microsoft Active Directory (AD) including account creation, modification, account cleanup/removal, password resets, security/permissions, computer management, and user group membership.
• Provides secondary support for Microsoft 365 account provisioning, licensing, email filtering, access, and end-user issues using standards and procedures maintained by the Systems Administrator.
• Provide secondary support to the Systems Administrator for Active Directory and domain services, particularly when authentication or access issues involve network connectivity. The Systems Administrator retains primary responsibility for domain controllers, replication, Group Policy, FSMO roles, trusts, and directory recovery.
• Assist with DNS administration, including monitoring uptime, ensuring directory replication, and managing record scavenging.
• Participate in IT change management processes, including documenting infrastructure changes, assessing impacts, and supporting implementation and communication.

• Provide secondary support for Microsoft 365 account provisioning, Email accounts, user migrations, and licensing management using standards and procedures maintained by the Systems Administrator.
• Provide support with E-mail filters.
• Manage and monitor E-mail Archiving, M365 Teams chat logs, and Sharepoint Online solutions to ensure we are in compliance with the City of Billings defined Records Retention Policies.
• Provide end user support for Microsoft 365 applications including Outlook/Email, One Drive, Teams, SharePoint, and other applications.

• Assist staff in person or over the phone on network, security, systems/data backup, and/or Microsoft 365 related issues and problems.
• Support IT staff on network related hardware, software, network communications infrastructure, Wi-Fi/wireless, inventory, maintenance, backups, disaster/recovery, and security related issues.
• Provide support to the Network Administrator, IT Security Engineer, and Systems Administrator for security related efforts to train, test, and educate city end-users. Examples of this include support for periodic cyber security training and controlled E-mail phishing exercises.

• Provide cross-trained secondary support for monitoring backup jobs and…