Technical Consultant

Reports to
:
Sr. Director of Applications & Data

FLSA status
:
Non-Exempt:
Full-Time

Schedule
:
Monday-Friday; 8am to 5pm

Wage Range: $28.70 to $35.66 hourly; depending on number of years of transferrable experience and internal equity

Serving the Yellowstone County community and south-central Montana for over 50 years, River Stone Health is an essential provider of personal and public health services.
Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.

Underlying principles of access, affordability, compassion and quality in all interactions, River Stone Health improves life, health and safety for all of the communities we serve.

The Technical Consultant I (TC I) plays a pivotal role by providing technical support, ensuring timely resolution of hardware, software, and network issues. In addition, this individual partners closely with designated business units to gather and analyze technical needs, translating business requirements into actionable insights. They proactively identify areas where technology can improve processes, and work with technical teams to support the successful implementation and adoption of new solutions.

With strong communication skills, they act as a liaison between business partners and technical teams, ensuring alignment between technology initiatives and business objectives.

The TC I also performs foundational business analysis, observing department workflows, documenting technology gaps, and escalating recurring problems as defined, solvable issues rather than informal complaints. The TC I operates under I&R governance, coordinates with department leadership, and is the entry point of the Technical Consultant career path.

A. Technical Support & Issue Resolution ~35%

Deliver frontline technical support, addressing tier 1 and tier 2 issues across hardware, software, and network environments.

Triage, troubleshoot and resolve technical problems independently and elevate more complex issues as needed while maintaining full ownership from notification through resolution.

Document solutions, contribute to the knowledge base, and continually recommend process improvements for better efficiency.

Utilize tools such as ticketing systems, remote diagnostic software, and monitoring platforms to deliver efficient support.

Collaborate with end users to understand and resolve their technical issues, providing clear communication and excellent customer service.

Participate in an on-call rotation shared across the technical team.

Assist with implementation, testing, and ongoing maintenance of payroll and benefits system upgrades and enhancements.

B. Business Analysis ~30%

Develop working knowledge of assigned department operations, service line needs, and how technology supports their workflows.

Conduct regular meetings with department stakeholders to gather and document business requirements, technical needs, and key challenges.

Analyze existing workflows and processes to identify gaps, inefficiencies, or opportunities for improvement.

Recommend technology solutions and process changes that align with business objectives.

Work closely with technical teams to translate business requirements into actionable technical specifications.

Maintain standard operating procedures, checklists, and support documentation; assist in gathering and documenting basic requirements when department stakeholders identify a technology need.

Provide end-user instruction and basic training on Microsoft 365 tools, security best practices, HIPAA-compliant use of technology, and approved systems.

Evaluate new and emerging technologies to determine their fit for business needs

Identify areas where technology can enhance business processes or solve recurring issues

Act as a liaison between business units and technical teams, ensuring solutions align with…