Systems Administrator; Systems) III

Now Hiring at AMERICAN SYSTEMS

Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

• Lead operating system installation, configuration, monitoring, and support for VMware, Storage, and appliance-based systems.
• Provide expert-level end-user support for all systems during core hours and rotational on-call support after core hours and on weekends.
• Spearhead change management procedures for both hardware and software, collaborating closely with the Change Advisory Board (CAB) as necessary.
• Oversee troubleshooting and/or coordination of computer hardware repairs with vendors, resolving complex issues efficiently.
• Conduct in-depth analysis of new server hardware and software requirements, proposing changes/upgrades, and devising and testing deployment strategies.
• Take charge of hardening servers to comply with established security baselines, maintaining patch levels, and providing expert support to Cyber Security Specialists during incident responses.
• Manage maintenance tasks and maintain meticulous inventory records of all servers and server-related equipment and software.
• Develop and uphold standard procedures for routine and recurring activities, ensuring efficiency and consistency.
• Lead backup and restore support efforts, overseeing the health of the backup environment, including annual restore tests, and managing communication/troubleshooting for failed backups, including database backup and restore.

As the System Administrator (Systems) III you will lead the support for various operating systems, including VMware, Storage, and appliance-based systems, while taking on a significant responsibility for backup and restore support, security, antivirus technologies, and application support. Execute change management procedures, troubleshoot complex computer hardware issues, and assess new server hardware and software requirements. Ensuring up-to-date patch levels and conducting compliance audits on supported systems will be among your duties, alongside supporting Cyber Security Specialists during incident response activities.

You will also play a pivotal role in assisting end-users during escalated incidents and coordinating with vendors to upgrade and patch hardware and software for responsible platforms. Additionally, in this position you will:

• Lead operating system installation, configuration, monitoring, and support for VMware, Storage, and appliance-based systems.
• Provide expert-level end‑user support for all systems during core hours and rotational on‑call support after core hours and on weekends.
• Spearhead change management procedures for both hardware and software, collaborating closely with the Change Advisory Board (CAB) as necessary.
• Oversee troubleshooting and/or coordination of computer hardware repairs with vendors, resolving complex issues efficiently.
• Conduct in-depth analysis of new server hardware and software requirements, proposing changes/upgrades, and devising and testing deployment strategies.
• Take charge of hardening servers to comply with established security baselines, maintaining patch levels, and providing expert support to Cyber Security Specialists during incident responses.
• Manage maintenance tasks and maintain meticulous inventory records of all servers and server‑related equipment and software.
• Develop and uphold standard procedures for routine and recurring activities, ensuring efficiency and consistency.
• Lead backup and restore support efforts, overseeing the health of the backup environment, including annual restore tests,…