Fire Suppression Manager

Overview

JOB SUMMARY:

The purpose of the Fire Suppression Manager position is to provide oversight of the overall management, operations, and financial performance for the Fire Suppression department. Performs consistently as a subject matter expert, to achieve communicated objectives to include profitability, growth, and overall performance metrics for the assigned Fire Suppression department(s).

• Oversight of the Fire Suppression department such as: fire extinguisher inspections & services; pre-engineered inspections, services, & installs; and fire alarm & security inspections & services.
• Responsible for the financial performance of assigned department, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin and overhead.
• Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.
• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.
• Achieve departmental objectives through enhancement and improvements of operations and processes.
• Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for Talent requirements.
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
• Manage work performed within assigned area including spot checks, ride-a-longs and ongoing training:
  • Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.
  • Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
  • Review and track routes for each Technician and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently.
  • Performance of monthly shop meetings with field and office staff:
    Safety Toolbox Talks.
  • Attend and monitor install project meetings and other coordination meetings, as needed.
  • Oversee coordination and execution of inspections and service jobs in assigned area.
  • Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
  • Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.
  • Review the Shop's material preparation, orders, job staging and tool preparation appropriate for job scheduling.
  • Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• As assigned, oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.
• Promote and coordinate continuing education and certification of employees.
• Other duties may be assigned.

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

• Bachelor's degree in Business or equivalent, required.

• 10 years Fire Life Safety Industry experience specifically within Fire Suppression.
• 7 years of professional computer skills.
• 5 years Supervisory experience, preferred.

• Must have the ability to effectively read, write and communicate in English with employees and customers.

• Familiarity with analytical using business intelligence systems, Sage 300 CRE, or similar.

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Must be able to travel 90% of the time.

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift 50lbs, sit, stoop, twist, and work at heights.

Employees will…