HCV Case Manager

Under the supervision of the Program Director and in accordance with the direction and mission of District 7 HRDC, the Case Manager is delegated the responsibility for effective operation of the HUD Section 8 Housing Choice Voucher (HCV) Program.

The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job. To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned.

• Administer processes to ensure documentation required for issue of vouchers, occupancy, interim changes and annual re-exams are delivered in a timely manner to the Montana Department of Commerce (MDOC) and correctly enter all information needed into the required data system. (HAPPY). Determine eligibility for both participants and landlords within the policy guidance timeline.
• Provide intensive case management to eligible participants in obtaining vouchers, achieving housing and continued occupancy. Case management is on-going to ensure home stabilization, annual re-certification and follow-along needs.

• Assesses participant's needs to develop action plans for achieving self-sufficiency. Refer clients to other programs as needed.
• Facilitates program orientation and briefing sessions and effectively present the guidelines and documentation requirements for obtaining a voucher, finding appropriate housing, and becoming a Section 8 tenant.
• Ability to learn and administer multiple voucher programs:
  Emergency Housing Vouchers (EHV), Mainstream, and Veterans Affairs Supportive Housing (VASH). Ability to learn and administer the Family Self-Sufficiency (FSS) Program.

• Perform Housing Quality Standards (HQS) inspections as required for tenancy approval and annual/biennial exams. Negotiate with landlords potential repairs or improvements needed to property to ensure compliance with quality standards. Additional inspections can be requested for the Montana Home Ownership Network and MDOC as well.
• Maintains individual case files including applications, income verification and case notes.
• Maintain and foster successful relationships with landlords and property managers in the community to positively represent the Section 8 Program in the areas covered. This includes knowledge of available units and rental rates.

• Participates in staff meetings, team building, technical training, and 1:1 supervision meetings.
• Works closely with clients and landlords to ensure communication of program updates are understood and mediates potential issues to ensure housing stability and landlord relationships.
• Performs outreach to community and assists with completion of applications. Work closely with other Agencies and Programs that may refer potential participants to ensure continued relationships and client success.
• Ensure HUD guidelines and updates pertaining to Section 8 program are followed and understood. Communicate effectively with MDOC contract manager regarding programmatic issues as needed.