District Manager - Billings, MT

Who We Are

At City Brew Coffee, we believe in serving without compromise. Our District Manager(s) plays a critical role in ensuring operational excellence, developing leaders, and delivering an exceptional guest experience across multiple locations. The District Manager acts as a leader, coach and resource for Store Managers and their teams, creating a positive, professional, and performance-driven environment. Our District Manager(s) build our business by leading teams that live out The Three Things – the foundation of a great City Brew Experience.

District Manager

Based out Billings, MT

Billings & Bozeman, MT

Full-time

Regional Manager

• Lead and support multiple City Brew retail locations, ensuring consistent execution of City Brew standards.
• Coach, mentor, and develop Store Managers and Assistant Managers through regular store visits, feedback, and performance reviews.
• Foster a positive, collaborative leadership culture by leading through example.
• Ensure exceptional guest service and product quality at all assigned locations.
• Develop and manage annual operating budgets, including sales, labor, and cost controls.
• Oversee staffing, hiring, training, scheduling, and performance management to align with business needs.
• Monitor cash handling procedures, conduct audits, and ensure financial accountability.
• Maintain clean, safe, and welcoming store environments, including buildings, parking areas, and surrounding grounds.
• Oversee inventory systems to ensure fully stocked locations while minimizing waste and shortages.
• Execute and support marketing initiatives, including proper placement of POP materials, and provide feedback on new opportunities.
• Ensure compliance with all City Brew policies, procedures, and programs.
• Partner with the Support Office and Human Resources on employee relations, investigations, discipline, and documentation.
• Support personnel matters including hiring, evaluations, performance improvement plans, and terminations.
• Communicate and elevate requests related to extended leave, FMLA, ADA accommodations, and similar matters in a timely manner.
• Assist with employee recognition initiatives and leadership development programs.
• Stay current on company initiatives and training through the Learning Management System (LMS).
• Model, coach and foster the Three Things every day.

The tasks listed here show the main responsibilities of the role but don’t include everything. You may be asked to take on other related duties as needed.

• Proven experience managing multiple retail or restaurant locations.
• Strong leadership, coaching, and communication skills.
• Ability to motivate and develop leaders in a fast-paced environment.
• Strong organizational, analytical, and problem‑solving skills.
• A customer‑first mindset with a passion for people and operations.
• Willingness to learn, grow, and receive feedback.
• Interest in coffee and coffee‑related products.

• Ability to travel regularly between assigned locations.
• Availability to work a flexible schedule, including weekends and holidays as business needs require.
• Reliable transportation.
• Ability to stand, walk, and remain active for extended periods during store visits.
• Ability to lift and carry supplies and equipment as needed.

• A welcoming leadership team and culture built on honesty, positivity, and growth.
• Opportunities to make a meaningful impact and shape the success of multiple teams.
• Career development within a growing, community‑focused brand.
• Rewards & Recognition programs that celebrate your contributions.
• Free/discounted drinks and the chance to share your love of coffee with others.

Apply today to join the Brew Crew and help lead City Brew forward—one store, one team, and one great cup at a time.

City Brew Coffee is an Equal Opportunity Employer.

This job description is intended to provide a general overview of the responsibilities and requirements of the District Manager position at City Brew Coffee. It is not exhaustive and may not include all tasks and duties the District Manager will be expected to perform. Additional duties may be assigned as needed to support operations and ensure excellent performance. City Brew Coffee reserves the right to modify this job description at any time, with or without notice.

This version supersedes all previous versions.