Thrift Store Manager

Thrift Store Manager

This position is responsible for the overall operation of the Billings thrift store, including production, sales, staffing, safety, and property stewardship. Setting and meeting production and sales goals, training and evaluating staff, and ensuring strong customer service are key parts of this role. This position also supports hiring, discipline, separation decisions, public relations, and the overall appearance and maintenance of the store and property.

Maintaining an environment with accountability, safety, and mission focus is essential to doing this job well.

Duties and Responsibilities

• Store leadership and performance
  • Set and monitor production and sales goals and ensure the store operates efficiently.
  • Hire, train, evaluate, coach, and when necessary recommend discipline or termination of staff in coordination with Corps leadership and HR.
  • Assign daily tasks and monitor progress toward goals.
  • Ensure quality control standards.
  • Track productivity and sales levels and report progress to the Corps Officer.
• Operations and community presence
  • Ensure staff training, safety, customer service, merchandising, property maintenance, and public relations activities are carried out effectively.
  • Oversee opening and closing, daily deposits, complaints, promotions, and overall store appearance.

Education/Experience, Skills, Qualities, Requirements

Education/Experience

• Business, management, or retail experience required
• Management experience in retail, warehouse or production, or thrift operations required

Skills

• Ability to organize workflow and manage time effectively.
• Good understanding of spreadsheet applications required.
• Leadership, staff development, and operational planning ability
• Ability to communicate clearly and provide constructive feedback to staff.
• Ability to follow written and verbal instructions.
• Ability to manage sales, production, cash handling, scheduling, and community-facing communication

Qualities

• Creative, self-motivated, energetic, and organized
• Reliable, punctual, and safety-focused.
• Professional and courteous demeanor with donors.
• Supportive of The Salvation Army's mission
• Able to reflect and model the high standards of our organization

Requirements

• Driving
  • This position does require driving a Salvation Army vehicle from time to time.
  • Must be minimally 21 years of age and possessing a valid in-state Driver's License
• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies
• Physical
  • Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 50 pounds, to access and produce information from the computer, to operate telephone, to understand written information
  • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.