HIM Supervisor

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.  for more information or download the Employee Benefits Guide.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.  to learn more!

All new employees must complete several pre-employment requirements prior to starting.  to learn more!

Shift: Day Employment Status:
Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt) Starting Wage DOE: $32.06 - $40.07

The Health Information Management (HIM) Supervisor is responsible for supervising staff and managing daily operations within the HIM Department. This role includes overseeing personnel management, staff orientation, and training. The HIM Supervisor collaborates on the development of objectives, policies, and procedures to support the mission, vision, and values of Billings Clinic. They ensure the department maintains established standards, fosters positive customer relationships, and adheres to governmental, organizational, and departmental policies and procedures.

• Develop and oversee department cost centers in alignment with Billings Clinic's mission, vision, values, and strategic goals.
• Collaborate with physician leadership, medical staff, administration, and healthcare providers to implement and revise short- and long-term plans that enhance departmental services.
• Supervise day-to-day HIM team operations, ensuring workloads and schedules meet departmental standards; escalated competing priorities to the manager for resolution.
• Oversee the full employee lifecycle, including recruitment, hiring, orientation, training, performance evaluations, and disciplinary actions.
• Provide coaching and support to staff to ensure high performance and professional development.
• Conduct regular staff meetings and training sessions to address regulatory updates, procedural changes, and organizational goals.
• Monitor staff productivity and adherence to department standards; implement process improvements to enhance efficiency and quality of services.
• Coordinate service repairs, manage supply orders, and generate required department reports in collaboration with HIM leadership.
• Ensure timely preparation and analysis of department statistics and reports for internal and external stakeholders.
• Serve as a point of contact for customer concerns, identifying appropriate resources and ensuring timely resolution.
• Act as a liaison between staff and leadership to facilitate open communication and shared commitment to organizational objectives.
• Provide consultation on HIM-related issues and promote best practices for customer service.
• Participate in budget planning and monitor department expenses to operate within established financial constraints.
• Maintain compliance with all organizational, departmental, and governmental policies, including HIPAA and confidentiality standards.
• Lead process improvement initiatives to assess and enhance the quality of care and services provided by the department.
• Foster an environment of teamwork, shared responsibility, and commitment to Billings Clinic's goals.
• Promote a culture of safety, ethics, and continuous improvement throughout the department.
• Provide float and backup coverage for HIM positions as needed.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations.
• Meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational,…