Director of Operations

Description

Department:

Administration

Immediate Supervisor:

SDO

Status:

Exempt

Positions Supervised:

Admissions, Intake, and Integrated Services

The Director of Operations is responsible for execution and day-to-day operational performance across Rimrock locations and centralized operational departments, including Admissions, Intake, and Integrated Services (Targeted Case Management, Peer Support, and Psychosocial Rehabilitation). Reporting to the Senior Director of Operations, this role ensures site and departments operate efficiently, compliantly and in alignment with organizational performance expectations. Assures adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part
2. Positively represents the organization and promotes Rimrock’s Mission to the community.

Provide direct supervision to Site Managers across all locations

Ensure operational consistency across Billings, Bozeman, and future sites.

Monitor daily site performance, staffing alignment, and workflow efficiency.

Conduct routine site visits and operational reviews.

Oversee Admissions and Intake departments

Monitor referral conversion, intake timeliness, and census trends

Ensure accurate insurance verification and funding eligibility

Maintain efficient access to care pipelines

Oversee productivity and documentation standards

Ensure all billing compliance and regulations

Monitor service utilization and staffing ratios

Align integrated services with outpatient and treatment court programming

Monitor departmental and site-level productivity benchmarks

Partner with the Finance department to support revenue cycle readiness

Identify and address operational inefficiencies

Execute operational standards established by Senior Director of Operations

Organizes programs and services to meet short-term and long-range strategic goals.

Monitors overall progress of programs and services in all departments under scope of direction.

Oversee all daily aspects of departmental specific services and coordinates interdepartmental communications and working relationships.

Actively works to maintain departmental financial responsibilities and outcomes.

Conducts team and individual meetings of staff under supervision to ensure sustainable work progress

Identities training needs and assistance in timely training/education of staff.

Participates in quarterly quality and risk management data collection, review and presentation of outcomes/data.

Hold quarterly departmental meetings with direct reports to assure communication/liaison and maintain minutes

Assist in recruiting, hiring and evaluating staff.

Adheres to and upholds local, state, federal and CARF policies and regulatory requirements

Continuously works to achieve organizational goals. Accepts ownership for actions and decisions, accomplishments and actively exploring new opportunities to enhance skills and knowledge.

Engage in outreach and business development as assigned.

Other duties as assigned.

Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.

Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork,…