EMS Clinical Operations Manager

Job Description:

The Ground and EMS State Clinical Operations Manager is responsible for oversight of all operational functions at the base or bases within their State of responsibility. Coordinates with the various Intermountain Medical Transport Leader groups to ensure outreach, clinical staffing, compliance and safety are managed and maintained for that operation. Functions as the face of Intermountain Medical Transport for the communities where the bases are located.

Interfaces with local community leaders to include city, county, hospital and EMS stakeholders.

Drives the culture within the operation with a focus on Intermountain Health’s Vison and Values. Acts as the point of contact for the safety team for safety promotion, investigations and auditing. Manages relationships with local and state EMS and fire leaders, local hospitals and local community leaders. Manages Field Based Operations (FBO’s) if one exists within the operation. Works with the logistics team to manage clinical and operational supplies and equipment within the operation.

Owns full financial stewardship of the operation with a focus on expense control, including lease management, contract management, and invoice oversight. Works with the outreach and events team to provide local community enhancement events and education. Works with the clinical team and compliance team to ensure accountability of staff and clinical records. Oversees the schedule for all caregivers in the operation.

Attends local BEMS and State regulatory meetings to act as a liaison to compliance and clinical ops teams. Seeks out and engages new business and growth opportunities, inclusive of but not limited to community paramedicine and mobile integrated health programs.

Organizational effectiveness. Attention to detail. Leadership Team and individual development. Excellent communication skills. Relationship building. Operational judgment and discernment. Financial and budgetary accountability. Community focus. Continuous Improvement. Strategic Thinking.

• Demonstrated operational management experience
• Demonstrated experience successfully leading and developing teams or programs
• Relative knowledge of leadership and operations in a ground transport organization

• Current valid EMT or higher ambulance attendant license in state of practice.
• Demonstrated leadership experience in care transport or EMS industry
• Community outreach or leadership experience
• Demonstrated experience with safety and compliance related programs
• Basic Life Support Certification (BLS) for healthcare providers.
• Bachelor’s degree in a related field.
• Education must be obtained from an accredited institution.
• Degree will be verified.

Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.

This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving:
Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Intermountain Health St Vincent Regional Hospital Work City:
Billings Work State:
Montana Scheduled Weekly

Hours:

40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $39.13 - $60.39

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