Manager of Rehabilitation Aides

The Manager of Rehabilitation Aides provides leadership and oversight of Rehabilitation Aid services across Residential Services, supporting safe, structured, and effective client care. This position directly supervises and develops the Rehabilitation Aid Team and maintains overall accountability for RA staffing, training, performance, and departmental operations. The Manager works collaboratively with Medical Unit staff, counseling staff, and other departments to address client care and operational needs and ensure appropriate staffing patterns based on census and program needs.

The Manager ensures Rehabilitation Aid services are provided in accordance with organizational policies, state statutes and rules, CARF standards, and applicable federal regulations, including HIPAA and 42 C.F.R. Part
2. Positively represents the organization and promotes Rimrock’s Mission to the community.

Develop and maintain professional working relationships that promote leadership development, emotional intelligence, accountability, teamwork, and professional growth within the Rehabilitation Aid department.

Provide direct supervision, coaching, support, and performance management to the Rehabilitation Aide staff.

Communicate and collaborate with Residential Services leadership, department coordinators, Medical Unit staff, counseling staff, and other departments to support coordinated client care and effective residential operations.

Maintain overall oversight of Rehabilitation Aid staffing and ensure appropriate staffing patterns and coverage are maintained based on census, client needs, and operational demands. Monitor overtime utilization and staffing trends and work with the Rehabilitation Aid staff to address identified concerns while maintaining safe and appropriate staffing levels.

Provide oversight of recruitment, interviewing, orientation, onboarding, training, and competency development for Rehabilitation Aid staff, working through and supporting the Rehabilitation Aid staff.

Monitor Rehabilitation Aid staff performance and provide guidance to the Rehabilitation Aid staff regarding coaching, accountability, employee development, and performance concerns.

Hold regular departmental and supervisory meetings to communicate expectations, address operational needs, review departmental performance, and support continued staff development.

Provide oversight of departmental administrative functions, including Paylocity responsibilities, scheduling processes, departmental meetings, RA manual updates, employee evaluations, email distribution groups, PSOs, orientations, trainings, and other required departmental processes.

Review significant incidents, unusual events, emergencies, client concerns, employee concerns, and operational issues, ensuring appropriate reporting, follow-up, and escalation in accordance with Rimrock policies and procedures.

Monitor Rehabilitation Aid operations across Residential Services and identify opportunities to improve consistency, communication, client safety, staff performance, and quality of services.

Ensure Rehabilitation Aid services and departmental practices adhere to organizational policies, state statutes and rules, CARF standards, and applicable federal regulations, including HIPAA and 42 C.F.R. Part

Support the development and maintenance of Rehabilitation Aid competencies, training expectations, procedures, and departmental standards.

Participate in quality improvement activities, regulatory and accreditation preparation, leadership meetings, and organizational initiatives as assigned.

Perform other duties as assigned.

May participate in quarterly budget reviews with the Director of Clinical Services to avoid budget variances.

Models' professionalism by addressing others with appropriate actions, appearance, and communication.

Works with a spirit of teamwork, trust, professional boundaries, and accountability.

Provides timely and thorough follow-up with internal and external customers.

Serves on committees or process improvement teams to assist in improving quality and customer service as assigned.

Assures that information is collected, organized, reported, and used to improve the quality of systems and services.

Obtains feedback from…