RN Transfer and Referral Center Navigator; Per Diem

RN Transfer and Referral Center Navigator (Per Diem)

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

Billings Clinic is a community‑owned, not‑for‑profit, physician‑led health system based in Billings with more than 4,700 employees, including over 550 physicians and non‑physician providers. Our integrated organization consists of a multi‑specialty group practice and a 304‑bed hospital.

We provide a comprehensive and competitive benefits package to all full‑ and part‑time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®‑designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re‑designation process happens every four years.

All new employees must complete several pre‑employment requirements prior to starting.

Shift: Day, Evening, Weekends

Employment Status:
Per Diem

Hours per Pay Period: 0.01 = per diem (as needed) (Non‑Exempt)

Starting Wage DOE: $33.66 – $42.07

The Transfer Center Nurse is the first point of contact when a regional provider is seeking assistance for their patients through the Billings Clinic Transfer Center. The nurse coordinates conversations with providers to care for patients in their home community as well as coordinates the transfers when a patient is needing a higher level of care. The ability to manage competing priorities and technologies without compromising accuracy, efficiency, and safety is essential to the success of this position.

The Nurse must possess outstanding customer service skills, proficient knowledge of pathophysiology and disease processes, and astute critical thinking and triage skills.

• Performs nursing triage to identify the providers, clinicians, and staff necessary to support medical conversations and transfers Billings Clinic
• Orchestrates patient movement in the Billings Clinic system with regard to balancing bed supply and demand and reducing or eliminating unnecessary delays
• Engages ancillary partners, charge nurses, and others to identify and resolve barriers to throughput
• Provides support to the Administrator on Duty (AOD) and Patient Placement roles
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance

• Regulatory requirements and standards (DNV, OSHA, CMS, Magnet, etc.)
• Patient placement procedures and practices
• Policies and procedures related to patient throughput, capacity, and staffing
• Infection control standards and guidelines
• Billings Clinic physician specialties and service offerings

• Demonstrate behaviors that reflect principles of a highly reliable organization (HRO)
• Demonstrate critical thinking skills with pathophysiology and disease process
• Demonstrate problem solving skills related to access to medical or behavioral health resources that meet both the patient and organization’s needs
• Demonstrate professional communication skills, both verbal and written
• Display…