Patient Flow Specialist (.6 FTE

Patient Flow Specialist

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

All new employees must complete several pre-employment requirements prior to starting.

Shift: Day, Evenings, Nights, Weekends

Employment Status:
Part-Time (.5 -.74)

Hours per Pay Period: 0.60 = 48 hours every two weeks (Non-Exempt)

Starting Wage DOE: $17.15 - $21.44

The Patient Flow Specialist position supports patient throughput of the Billings Clinic System from admission to discharge. The Specialist is responsible for supporting the Administrator on Duty (AOD) and Transfer Center to place patients in the right bed, the first time, every time, as well as coordinating the right staff to care for each patient. The ability to manage competing priorities and understand the art of switch tasking without compromising accuracy, efficiency or safety is essential to the success of this position.

The Patient Flow Specialist displays outstanding customer service skills and proficiency in software applications and operating systems, as well as the ability to maintain collaborative relationships with all departments to support a seamless functioning of not only the Patient Flow Center, but also the organization and our region.

Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service

Utilizes Cerner applications, Microsoft Office, and other operating systems and software to support functions related to scheduling, staffing, patient acuity, and patient placement

Coordinates the admission, discharge, and transfer processes for patients within the Billings Clinic system, as well as throughput processes in our region

Evaluates bed availability proactively through use of bed management software and monitoring real time census information

Supports the multiple tasks of coordinating bed assignments to meet patient needs, reduce internal transfers, and reduce barriers to unnecessary delays

Escalates challenging admissions, complex bed requests, and patient throughput issues to either the Transfer Center RN or the Administrator on Duty

Creates patient encounters in Cerner when a patient visit occurs

Maintain data and reports related to safety, quality, and patient throughput

Manages the electronic staffing information system for changes and ensures fair, equitable, and timely distribution of available staff for each patient in accordance to Billings Clinic policies

Provides real time problem solving for staffing issues in partnership with the AOD and leadership

Coordinates language interpreter services, including…