HL Quality Control Specialist

This position may be located in Boise, ;
Billings, MT;
Casper, WY;
Denver, CO;
Eugene, OR;
Omaha, NE;
Sioux Falls, SD; or Spokane, WA.

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

The HL Quality Control Specialist is responsible for independently performing quality control reviews of loan origination and servicing activities to ensure compliance with internal policies, investor guidelines, and applicable regulatory requirements. This role executes assigned reviews, accurately documents findings, escalates issues as appropriate, and maintains strong technical knowledge through ongoing education and professional development. The Specialist plays a critical role in supporting the overall Quality Control Program by identifying risks, contributing to corrective action and issue resolution efforts, and promoting consistent loan quality and compliance.

• Independently conducts quality control reviews for pre-funding, post-closing, servicing, and investor audits to ensure accuracy, completeness, and compliance with Bank policies, underwriting standards, regulatory requirements, and investor guidelines, including FNMA, FHLMC, FHA, VA, USDA, and other applicable programs, while consistently meeting established deadlines.
• Analyzes loan documentation, loan origination system data, and loan servicing system data to identify discrepancies, exceptions, and potential risks.
• Completes assigned reviews accurately and within established time frames, ensuring thorough documentation of results, findings, and supporting evidence.
• Identifies defects, inconsistencies, trends, and potential compliance risks during reviews and clearly documents findings.
• Escalates material issues, recurring findings, and potential regulatory or investor concerns to Quality Control leadership in a timely manner.
• Records and maintains accurate audit data, work papers, and review results within Quality Control tracking systems and reporting tools.
• Assists in validating corrective actions taken in response to prior Quality Control findings.
• Collaborates with Quality Control leadership, Compliance, and Operations teams to clarify findings and support issue resolution efforts.
• Consistently follows established Quality Control policies, procedures, and regulatory requirements.
• Maintains current knowledge of regulatory requirements, investor guidelines, and industry best practices related to mortgage lending and quality control.
• Participates in training and continuing education to maintain knowledge of mortgage origination and servicing processes, investor guidelines, and regulatory changes.
• Assists with the ongoing maintenance and enhancement of the Home Loans Quality Control Program to ensure alignment with investor requirements and regulatory expectations.
• Assists with preparations for internal audits, external reviews, and regulatory examinations, as requested.
• Demonstrates sound professional judgment and discretion when handling sensitive and confidential information.
• Performs additional duties as assigned in support of department and organizational goals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of home loan quality control standards, investor requirements, and regulatory compliance.
• Strong attention to detail with the ability to independently analyze loan files…