Inside Sales Specialist

Job Description

The Inside Sales Specialist is the hub of our glazing operation. If a project runs smoothly, ships correctly, and the customer feels taken care of, this role had a hand in it. You’ll be the first voice our customers hear, the detail-checker behind every order, and the behind-the-scenes coordinator that keeps sales, service, and installation moving in sync.

This is a fast-paced, detail-driven position for someone who enjoys problem-solving, juggling priorities, and being the go-to person when questions come in.

Be the First Point of Contact

• Answer incoming calls with professionalism, confidence, and a customer-first mindset
• Provide clear guidance on glazing products, pricing, timelines, and general project questions
• Build trust with homeowners, contractors, and commercial clients through consistent, responsive communication
• Enter orders accurately from phone, email, or fax inquiries
• Confirm pricing, measurements, product selections, and installation requirements
• Manage changes, revisions, and updates while keeping customers and internal teams informed
• Schedule residential service calls and installations
• Communicate timelines, expectations, and updates clearly
• Partner closely with field glaziers and warehouse staff to ensure materials and labor align
• Work with approved vendors to source standard, specialty, and custom glazing products
• Request and review vendor quotes
• Submit purchasing documentation accurately and on time
• Track lead times, confirmations, and deliveries, and proactively communicate updates
• Ensure all job-related paperwork is complete, accurate, and properly filed
• Maintain organized records for orders, service calls, and installations
• Create clear data sheets for budgeting, planning, and internal reference when needed
• Provide administrative and documentation support to other departments as required

• Strong attention to detail and excellent organization skills
• Ability to manage multiple orders, projects, and priorities at once
• Clear, professional communication, written and verbal
• A customer-service mindset with solid problem-solving skills
• Comfort with computers, order entry systems, and office software

• Sales, customer service, or administrative experience preferred
• Experience in glazing, construction, or building materials is a big plus
• Willingness and ability to learn product specs, pricing structures, and lead times
• Reliable attendance and a professional approach to work

• Office-based role with frequent coordination with field and warehouse teams

Riddle’s Glass offers a competitive benefits package designed to support your health, financial future, and work-life balance:

• 401(k) Savings Plan with employer match
• Medical, Dental, and Vision Insurance
• Employer contributions to a Health Savings Account (HSA), Flex Spending Account (FSA) and 529 College Savings Plan
• Company-paid training and development
• Paid Time Off (PTO)
• Paid Sick Time
• Parental Leave

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