Membership Services & Personal Shopping Specialist

Position Summary

Position Summary...

What you will do includes developing and supporting Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events and making efforts to meet Membership goals. Maintaining safety of the Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, handling and disposing of hazardous materials, following Company steel standard guidelines and correcting, reporting unsafe situations to Management.

Fulfilling Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive and following up on outofstock merchandise to meet Member needs. Completing work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback.

Providing Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns and promoting the Companys products and services. Complying with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Respect the Individual by embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and helping to attract the best talent.

Working as a team, building strong and trusting relationships, communicating with impact, energy and positivity to motivate and influence. Strengthening the team by helping developing and mentoring others, recognizing others contributions and accomplishments. Acting with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling the Walmart values, and supporting Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.

Acting in a selfless manner and being consistently humble, self‑aware, honest, fair, and transparent. Servicing customers and members, delivering results while putting the customer first, making decisions based on reliable information, balancing short and long‑term priorities and considering how own work impacts the team's ability to deliver on our purpose for all stakeholders. Striving for Excellence by displaying curiosity and a desire to learn, taking calculated risks, and demonstrating courage and resilience.

Driving continuous improvements, being open to and using new technologies and skills and supporting others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live…