Lead Clerk

About Us

Join us at Win Co Foods, where we are a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, Win Co is the second largest Employee-Owned company in the United States, with more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP).

Our benefits include top-tier medical plans and tuition support. In your role, you ll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

Job Summary

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks, including notifying them of their breaks and lunches.

Performs other related work.

Typical Duties And Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for a complete list of responsibilities.
• Leads in customer service, which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments, and answering customer questions.
• Continuously monitors area activities, including customer traffic flow and coverage of checkout lanes.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; cleans work area by mopping, sweeping, taking out garbage, etc.
• Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
• Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
• Assists immediate supervisor as needed or directed.
• Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities, and answering employee questions.
• May monitor cashier money handling procedures and assist with scan system procedures (e.g., UPC codes not on file, scan pricing errors).
• May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, and perform other duties as needed or directed.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.
• Performs other duties as assigned or needed.

Requirements

Education

• High School Diploma or equivalent

Experience

• Communicating clearly and professionally, utilizing excellent verbal, written and interpersonal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
• Providing leadership, maintaining composure, and professionally addressing difficult individuals including customers, vendors and co-workers.
• Applying understanding of company practices, including policies/procedures, to effectively judge and react to customer activity.
• Demonstrating initiative and self-direction to perform a variety of tasks (multi-tasking).
• Conducting visual inspections, reading reports, computer printouts, and register/computer screens.
• Performing basic math and computing weights and measures.
• Performing primary duties efficiently and accurately with honesty and integrity.
• In Montana and Oregon the minimum age is 18 years old. All other states the minimum age is 21 years old.

Ability To

• Consistently provide world class customer service to internal and external customers.
• Work varied shifts in a 24/7 operation, including night, weekends and holidays.
• Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
• Understand overall company practices through previous experience in designated department or equivalent.
• Properly use cleaning chemicals in accordance with manufacturers  guidelines and instructions.
• Properly handle food products per state and county laws and Win Co standards.
• Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
• Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
• Perform duties with mental…