PT Personal Shopper - Sam's

Position Summary

Sam's Club # King Ave E, Billings, MT

Member Services Associate: responsible for managing membership operations, ensuring safety standards, processing orders, and delivering exceptional customer service at Sam's Club.

• Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.
• Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.
• Fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.
• Completes work assignments and priorities using policies, data, and resources, collaborates with managers, coworkers, customers, and other business partners, identifies priorities, deadlines, and expectations, carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback.
• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company’s products and services.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy, and applying these in executing business processes and practices.
• Respect the Individual:
  Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive; helps attract the best talent.
• Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping develop and mentor others and recognizing others’ contributions and accomplishments.
• Act with integrity:
  Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

No specific minimum qualifications are listed for this position.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates.
• Competitive pay range: $17.50 to $25.50 per hour, with additional premiums ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed.