Field Service Technician-Network

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician‑Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). You will also be responsible for splicing and maintaining outside plant facilities and equipment, including aerial, buried, and/or underground fiber optic and copper cable. The role includes direct, face‑to‑face contact with customers and the expectation to proactively sell TDS services and products.

Services include telephony, video/CATV/DBS, internet, and high‑speed networks.

In this role you will exceed customer expectations by providing extraordinary customer service, identifying customer needs, and delivering communications solutions. You will also demonstrate TDS products and seek sales opportunities while educating the customer. Products and services include local service, central office services, structured cabling, MAC (moves, adds, and changes), voice mail, audio and/or video conferencing, and non‑regulated CPE.

Due to in‑field support and on‑call requirements, the individual selected must reside within a 60‑minute driving distance from the Billings, MT warehouse located at: 2621 Holman Ave, Ste 3 – Billings, MT 59102.

This position is eligible for a $2,000 sign‑on bonus (payout terms apply).

• Install, troubleshoot, test, splice, repair, and maintain telephone equipment and general network equipment, customer premise equipment, video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers; identify location of defective cable using test equipment and repair buried, aerial, underground, and/or customer cable.
• Locate cable and fiber in response to customer requests and construction needs; operate construction equipment and perform pole climbing as required.
• Mark company underground and buried facilities to prevent damage; maintain orderly log of location requests in the exchange area; perform cable fault acceptance tests on newly constructed facilities.
• Provide troubleshooting support, respond to “trouble” dispatches, and support record systems (cross connections, line groups, network elements, etc.).
• Deliver excellent customer service; proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• 1+ year basic technical telecommunications experience OR current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Valid driver’s license.
• Adhere to TDS attendance guidelines to meet business needs.

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Available for on‑call/standby responsibilities; willing to work overtime and accommodate occasional travel.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services, including inside wiring, internet/intranet, bonding & grounding, data & computers/transmission concepts, fiber optic transmission, static sensitive equipment, color codes, structured wiring, video/CATV/DBS installation, inventory systems, cable locating, battery maintenance, key systems/PBX, centrex, switch maintenance, voicemail, special circuits, fiber terminals, subscriber CXR terminals, T‑1s, ISPs, DSL, ISDN voice & data,…