Direct Care Counselor

Job Title

Job Title
:
Direct Care Counselor

Location: Montana Rescue Mission – Billings, MT

Schedule: Full-Time | Day, Evening, Weekend & Holiday Shifts (As Needed)

Benefits: Full Benefits Package | 100% Employer-Paid Medical, Dental, Vision & Life Insurance

As a Direct Care Counselor, you’ll work directly with shelter guests, maintaining a safe, respectful, and supportive environment. You ll play a vital role in helping guests navigate daily challenges and take steps toward stability, recovery, and spiritual growth.

Shelter Operations & Guest Support

• Welcome new guests and complete the intake process
• Explain house rules and assign sleeping accommodations
• Conduct urinalysis and breathalyzer testing as needed
• Perform daily room and bed checks
• Supervise guest activities and enforce shelter guidelines
• Answer phones, log donations, and respond to inquiries professionally

Crisis Management & Conflict Resolution

• Monitor behavior and intervene before issues escalate
• Respond to conflicts and emergencies with appropriate actions
• Maintain a safe and peaceful shelter environment

Spiritual & Emotional Support

• Offer prayer and encouragement to guests upon request
• Promote a culture of dignity, respect, and spiritual growth

• Bachelor’s degree in human services or a related field preferred
• 1+ years of experience in social services, recovery support, or related roles required
• Strong background in crisis intervention, addiction recovery, or mental health support

• Valid Montana driver’s license and insurable driving record
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Excellent communication, problem-solving, and interpersonal skills

Montana Rescue Mission is a Christ-centered nonprofit organization. As such, all employees must:

• Have a personal relationship with Jesus Christ
• Be willing to share the Gospel and participate in ministry activities (e.g., prayer, devotions)
• Affirm and uphold MRM’s Statement of Faith, Core Values, and Employee Handbook

• Make a real impact in your community
• Grow your skills in social work, crisis response, and faith-based service
• Join a supportive, mission-driven team dedicated to helping others experience transformation and hope