More jobs:
Resource Navigator
Job in
Billings, Yellowstone County, Montana, 59107, USA
Listed on 2026-10-03
Listing for:
Montana Rescue Mission Group.
Full Time
position Listed on 2026-10-03
Job specializations:
-
Social Work
Community Support Services, Crisis Counselor, Human Services/ Social Work, Family Advocacy & Support Services
Job Description & How to Apply Below
Description
JOB TITLE:Housing and Resource Navigator
REPORTS TO:
Shelter Manager STATUS:
Non-Exempt/Full-time SUMMARY OF POSITION:
The Housing & Resource Navigator is responsible for conducting guest intakes, assessing needs, and connecting individuals to housing opportunities and community-based resources. This role serves as a key bridge between shelter services and external support systems, helping guests identify pathways toward stability and self-sufficiency.
Key Responsibilities:Intake & Assessment
- Conduct initial intake interviews with new guests in a timely, respectful, and trauma-informed manner
- Gather and document relevant demographic, housing, and service information
- Assess immediate needs, risks, and eligibility for programs or services
- Maintain accurate and confidential client records
- Assist guests in identifying appropriate housing options
- Support guests with housing applications and documentation
- Coordinate with landlords and partner agencies
- Track housing placements and progress
- Connect guests to community resources
- Maintain knowledge of local services
- Advocate for guests navigating systems
- Build professional relationships with guests
- Support goal-setting and follow-up
- Work with staff to ensure coordinated care
- Maintain accurate documentation and participate in meetings
- Perform other duties as assigned
- High school diploma or equivalent
- Experience in human services or a related field
- Strong interpersonal and communication skills
- Ability to remain calm and professional in high-stress situations
- Basic computer and documentation skills
- Valid driver’s license required to assist in transporting guests.
- Bachelor’s degree or equivalent experience
- Experience working in a shelter, residential program, or similar environment
- Training in de-escalation, crisis response, or trauma-informed care
- Fast-paced, dynamic shelter setting
- Frequent interaction with individuals experiencing homelessness or crisis
- Requires standing, walking, and active monitoring of the facility
- Able to lift up to 50 lbs.
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