AI Orchestration Director

Job Summary

The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities. This role brings deep expertise in AI‑powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes.

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage confidently with senior and C‑level leaders and orchestrate complex opportunities across internal and external teams
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio, including sales campaigns and enablement initiatives
• Serve as a trusted subject matter expert and model best‑practice sales motions that elevate capability across the wider team
• Provide hands‑on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
• Act as the voice of the customer by capturing insights and partnering with cross‑functional teams in marketing, product, customer success, and professional services
• Identify strategic priorities and develop AI‑led opportunity pathways aligned to customer objectives
• Ad‑hoc duties as required by management

• Embrace Empathy:
  We are strategic partners to colleagues and clients, sharing goals and engaging in authentic conversations.
• Fly in Formation:
  We collaborate closely with assigned AEs, managers, and other colleagues to deliver results, speaking the language of MEDDPICC and adding value everywhere.
• Go Big:
  We challenge ourselves, colleagues, and clients to think and act boldly, pursuing greater innovation and outcomes for all parties.

• Strong subject‑matter expertise in AI, pre‑sales, and customer experience technology with excellent verbal and written communication skills
• Experience in sales overlay, specialist, or subject‑matter‑expert functions
• 10 to 12 years of experience in software, cloud, or AI‑related roles
• Proven capability in AI‑powered customer experience and conversational AI solutions
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
• Experience coordinating and executing AI proofs of concept
• Ability to create effective territory and account strategies that support growth objectives
• Strong critical‑thinking, problem‑solving, and communication skills
• Effective presentation skills with the ability to serve as a compelling subject‑matter expert
• Ability to manage multiple concurrent work streams and support numerous in‑flight opportunities across teams

• Experience selling leading AI solutions for customer experience or contact centre transformation

$ - $. The role may also have commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work‑from‑home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

If you require a reasonable accommodation, contact reasonab You can expect a response within 24‑48 hours.

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military, veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.