ServiceNow Developer

Responsibilities

• Responsible for the design, development, configuration, enhancement, and maintenance of Service Now applications and platform capabilities that support mission-critical business and IT service management functions.
• Serves as a senior technical resource for implementing scalable, secure, and efficient Service Now solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements.
• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective Service Now solutions.
• Design, develop, configure, test, and maintain Service Now applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Lead the development and enhancement of Service Now capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintain and optimize existing Service Now applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoot and resolve issues related to Service Now application functionality, workflows, integrations, system performance, and data quality.
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develop, enhance, and maintain integrations between Service Now and third-party enterprise systems using REST/SOAP, Integration Hub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provide technical support and subject matter expertise for Service Now-related incidents, service requests, problems, and enhancement efforts.
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience developing, configuring, and supporting applications within the Service Now platform.
• Demonstrated experience with Service Now scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, Integration Hub, and REST/SOAP integrations.
• Strong understanding of Service Now platform architecture, application lifecycle management, and secure development practices.
• Experience with Service Now modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities.
• Hands‑on experience with Service Now Now Assist, including configuration of generative AI features, responsible AI controls, and AI‑driven agents and automations.
• Strong analytical and problem‑solving skills with careful attention to detail.
• Excellent communication skills and the ability to collaborate effectively with cross‑functional teams, stakeholders, and end users.
• Ability to work independently and efficiently in a fast‑paced, mission‑oriented environment.
• Experience supporting federal environments or regulated enterprise environments is preferred.
• Must be able to present acceptable identification for customer badging and site access, such as a REAL  driver license, U.S. Passport, or other approved document from the GSA Required Identification List.