Service Delivery Manager

Overview

Safety-Kleen in Billings MT is seeking a Driver Operations Manager (Service Delivery Manager) to manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role maintains a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

• Health and Safety is our #1 priority and we live it 3-6-5!
• Focus on maintaining sustainability and cleaning the Earth
• Recruiting Pay range $70K-$75K
• Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
• Own part of the company with our Employee Stock Purchase Plan
• Opportunities for growth and development for all the stages of your career
• Company paid training and tuition reimbursement

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
• Fulfill duties of route driver when s/he is absent
• Provide field coaching and sales training to route drivers
• Meet with customers periodically to discuss needs
• Increase sales portfolio by identifying opportunities
• Schedule services to prevent and resolve route issues and complaints
• Ensure completion and organization of all mandated paperwork and files
• Follow all local, state (provincial) and federal compliance regulations and rules
• Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
• Safely observe all corporate operating guidelines and procedures
• Observe all company environmental health and safety operating guidelines
• Perform other duties as assigned

• Class B CDL
• Obtain Hazmat and Tanker endorsements within 90 days of employment
• Leadership experience
• Intermediate computer skills
• Excellent customer service skills
• Excellent organization and attention to detail
• Perform physical functions per job requirements
• Successfully complete a background check, drug test, and physical, by position
• Ability to travel 25% of the time

• Previous route driver experience
• Previous dispatch/logistics experience

Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact  or

Clean Harbors is a Military & Veteran friendly company.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

Job Identification: 155740

Category: Sales & Accounts

Posting Date:

Job Schedule: Full time

Regular or Temporary: Regular

Job Function: Customer Service

Locations: MT-BILLINGS: 1560 Coulson Road

Pay Range: $44850.0 - $127748.9 Annually