Operations Assistant - Billings, MT

Operations Assistant - Billings, MT Responsibilities

• DSP & Driver Management
  • Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
  • Verify driver check‑in, route assignment, and departure timelines.
  • Monitor driver performance, POD compliance, and communication quality.
  • Escalate service or behavioral issues to Hub Manager as needed.
• Morning Dispatch Execution
  • Prepare and release daily routes according to volume and cutoff time.
  • Confirm route allocation accuracy and system alignment before driver departure.
  • Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
  • Ensure all scanners/devices are functioning prior to route launch.
• Redelivery Assignment & Service Recovery
  • Review failed delivery cases and assign redelivery routes accordingly.
  • Coordinate with DSPs to ensure next‑day redelivery completion.
  • Monitor aging packages and prevent backlog accumulation.
  • Track repeat failure addresses and escalate recurring issues.
• Address Correction & Data Accuracy
  • Review incorrect or incomplete addresses in the system.
  • Conduct address verification and update system records timely.
  • Communicate corrected information to drivers and DSP teams.
  • Reduce delivery failure caused by zipcode or input errors.
  • Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
  • Investigate root causes and document findings.
  • Coordinate with warehouse team for package location and status verification.
  • Ensure proper system update and status accuracy for all exceptions.
• Communication & Coordination
  • Maintain real‑time communication between dispatch, DSPs, warehouse, and management.
  • Provide daily dispatch and exception summary report.
  • Support operational improvement initiatives to enhance dispatch efficiency and reduce cost.

• Experience in logistics, last‑mile operations, or dispatch coordination preferred.
• Familiar with DSP model and driver performance management.
• Strong problem‑solving and multitasking ability in fast‑paced environment.
• Proficient in Excel and dispatch systems.