Resident Services & Transportation Specialist

Description

Job Title:

Resident Services & Transportation Specialist

Organization:
Montana Rescue Mission

Reports To:

Mission Director

Status:
Non-Exempt / [Full-Time or Part-Time]

The Resident Services & Transportation Specialist plays a critical role in supporting the daily operations and mission of Montana Rescue Mission by ensuring residents have safe, reliable access to essential services and by contributing to a clean, orderly, and well-functioning facility environment. This position goes beyond transportation. It serves as a key point of connection for residents as they navigate medical, legal, employment, and recovery-related appointments, while also supporting operational needs across the facility.

The Specialist represents the Mission in the community and helps reinforce a culture of dignity, safety, and accountability.

• Safely transport residents to medical, legal, employment, and other approved appointments
• Ensure timely pick-up and drop-off of residents
• Maintain a respectful, professional, and supportive environment during transport
• Follow all traffic laws and safety regulations at all times
• Foster a respectful, calm, and supportive environment during transport
• Maintain appropriate boundaries while engaging compassionately with residents
• Communicate effectively with staff regarding schedules, changes, and resident needs

• Complete deliveries and pick-ups as assigned (donations, supplies, including scheduled partner pickups such as Costco)
• Assist staff with transportation-related needs for program operations
• Maintain accurate transportation logs, schedules, and mileage records
• Coordinate with program staff to support transportation-related needs across departments
• Assist in ensuring efficient use of time and resources during non-driving periods

• Perform a daily morning trash sweep in designated areas surrounding the facility
• Assist with general cleaning duties to support a safe and welcoming environment (e.g., light janitorial tasks, organization of common areas, etc.)
• Complete assigned support tasks to ensure consistent productivity and operational effectiveness
• Contribute to a culture of ownership and pride in the condition of the facility

• Perform routine cleaning of all assigned vehicles (interior and exterior)
• Conduct regular vehicle inspections and report any issues promptly
• Coordinate and/or transport vehicles for routine maintenance and repairs
• Ensure vehicles are fueled and ready for use at all times

• Typical schedule may include Tuesday–Saturday shifts to support operational needs (including scheduled donation pickups)
• Flexibility may be required based on program demands

• Valid driver’s license with a clean driving record
• Ability to pass a background check and meet insurance requirements
• Experience driving vans or similar vehicles preferred
• Strong organizational and time management skills
• Ability to work independently and remain productive during downtime
• Ability to interact respectfully with individuals from diverse backgrounds
• Commitment to the mission and values of Montana Rescue Mission

• Dependability and punctuality
• Strong communication skills
• Attention to safety and detail
• Ability to manage multiple tasks and schedules
• Compassion and professionalism when working with vulnerable populations, maintaining appropriate structure and professionalism
• Strong attention to detail and adherence to safety protocols.

• Ability to sit for extended periods while driving
• Ability to assist passengers in and out of vehicles if needed
• Ability to lift and carry up to 25–50 lbs (for deliveries…