Technical Product Manager II

Position: Technical Product Manager II

Department: Product Management

Reports To: VP of Enterprise Applications

FLSA: Exempt

The Product Manager is responsible for the performance, strategy, and continuous improvement of assigned products. This role analyzes product health, market trends, and member feedback to identify enhancement opportunities, maintain a competitive position, and optimize vendor partnerships. The position serves as the primary product advocate, leading stakeholder engagement, product releases, and cross-functional collaboration to deliver solutions that align with business objectives and enhance the member experience.

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• Establish metrics and reporting to understand product health with the key factors being operational performance, product profitability, and member satisfaction (micro and macro level).
• Conducts ongoing product discovery to identify enhancements and innovation opportunities

• Analyze competitive data from multiple sources to determine what, if any, market gaps exist between Keesler Federal’s offering and best-in-class competitors.
• Participate in Client Advisory Boards and network with industry peers to stay current on emerging technologies

• Cultivate close working relationships with existing vendor partners.
• Work with each to build prioritized road maps and deliver timely enhancements to maintain a competitive advantage.
• Continuously analyze potential partners and perform Request for Proposals when needed to ensure that vendor relations are performing at optimum performance.

• Manges stakeholder engagement to frequently communicate the current status of the product and share upcoming enhancements.
• Own release management process for assigned products
• Coordinate user acceptance testing to ensure successful deployment
• Gathers feedback from internal business units for continuous improvement and efficiency.
• Prepares executive-level updates and budget projections as needed.
• Act as a product subject matter expert for initiatives ensuring alignment between business objectives, technical capabilities, and deliver outcomes.
• Facilitate alignment across lines of business that depend on product support for member-facing experiences
• Analyze current and future state processes to optimize product performance and user experience.
• Stay current with emerging technology trends
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in a related field or equivalent combination of education and experience which demonstrates the ability to perform the functions of the position required.

• 1 – 3 years of similar or related experience in a product manager or technical product owner role
• Proficient with core and digital product lines utilized within a credit union or another financial institution (e.g., Symitar, Synergy, online banking)
• Proficient domain knowledge and subject matter expertise in a credit union or another financial institution, and related products
• Proficient knowledge of agile development and the Scrum framework
• Proficient/Advanced in business analysis and translating business requirements to…