Call Center Outbound Business Account Representative

Employer Industry: Telecommunications

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, and vision plans starting immediately
• 401(k) plan with 100% company match after 1 year of service, up to 5% of eligible compensation
• Tuition reimbursement up to $5,250 in the first year
• Collaborative work environment that values diversity and community support
• Flexible perks including up to $75 a month towards cable and internet services

• Follow up with current customers to ensure satisfaction and upsell additional services
• Make outbound calls to engage potential business customers and present communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Use expertise in the employer's products to assist customers with inquiries and demonstrate value
• Problem-solve and encourage customers to commit to services, ensuring a seamless experience

• A proactive approach to customer engagement and problem-solving
• Previous outbound telemarketing experience in a call center is preferred
• Outgoing personality with the ability to direct conversations and close sales
• 3 to 6 months of related experience and/or training
• Associate's degree or higher is preferred

• Experience in a sales environment with a focus on customer relationship management
• Familiarity with Sales Force or similar CRM systems
• Strong communication skills with a knack for building rapport with clients
• Background in the telecommunications industry
• Previous experience in a customer service role

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