Customer Service Representative

Overview

Looking to TRADE UP to a better opportunity?
Ball Heating and Air Conditioning is looking for a self‑motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

We care for our employees' well‑being and structure our company so that our front‑line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On‑going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top‑level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de‑escalate customer complaints and concerns

• 1-5 years of call centre or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

We are a family‑owned and operated company with a small business feel but large business size, growth, and stability. We have hard‑working teams that are dedicated to the company’s continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on‑going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer.

Job Type: Full‑time

Salary: $ per hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Can commute:
Biloxi, MS (required)

Call Centre or Customer Support (1+ year required)