Casino Services Rep Overnight

Casino Services Rep., Full Time, Overnight

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Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Perform cash handling tasks in accordance with procedures, including but not limited to cashing personal checks, processing cash advance transactions, cashing casino chips and gaming tickets, issuing and redeeming markers and providing funds to the slot department for jackpot payouts.
• Maintain and issue reel reward coupons to guests utilizing the same procedures as cash transactions.
• Actively promote and assist guests with all Caesars Rewards related products, services and promotions including but not limited to Caesars Rewards Visa, Caesars Rewards tier benefits and the Caesars Rewards App.
• Greet, assist and give a warm farewell to guests in accordance with Spotlight requirements.
• Respond to guests' inquiries and questions in a professional and helpful manner and handle and solve all guest concerns.
• Learn and maintain knowledge of all aspects of the Title 31 program including but not limited to BSA, AML, KYC and verbal address verification procedures.
• Follow all aspects of the Caesars Responsible Gaming program.
• Assist guests in cashing their winning sports betting wagers outside of normal Book operating hours.
• Maintain and update guest information in the casino maintenance system as needed.
• Maintain accountability of funds and records in accordance with requirements of the MS State Gaming Commission, Harrah's Gulf Coast internal controls and department policies and procedures.
• Maintain cleanliness of work area including assigned window, back counter and all areas of front line visible to guests.
• Keep work station and front line stocked with supplies including but not limited to chip trays, pens, scissors, Caesars Rewards cards, forms and paid stamps.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggest products, services and experiences to guests.
• Perform other duties as assigned.

• Previous cash handling experience (required).
• Previous customer service experience (required).
• Previous knowledge of the Title 31 BSA (preferred).
• Strong computer skills including data entry and ability to quickly navigate multiple tabs.
• Ability to do simple math.
• Pass a drug test.
• Excellent customer service and communication skills.
• Problem solving and decision making abilities.
• Initiate and engage in conversation in a professional and friendly manner.
• At least 21 years of age.
• Maintain knowledge of current property events, promotions and attractions.
• Obtain and maintain required work permit.
• Outgoing personality and ability to proactively promote products.
• Comfortable working in a fast paced, dynamic environment.
• Work effectively in a team setting and independently.
• Well-groomed appearance.
• Adhere to uniform/appearance requirements.
• Appreciate and be friendly with all Harrah's Gulf Coast team members of various ethnic and cultural backgrounds.
• Accept direction of Senior Leadership.
• Read, write and speak English sufficiently to perform job.
• Available to work any shift, holidays and weekends.
• Tolerate cigarette/cigar smoke and e-cigarette vapor.
• Respond to visual and aural cues.
• Manual dexterity to operate computer, telephone, photo copy machine, fax machine, ten key, card embosser, bar code scanner, time stamp machine, time clock and printer.
• Tolerate a loud and noisy environment.
• Stand and walk for extended periods with frequent standing in one location.
• Stoop, reach and bend.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.