Lead Security Officer - Grave Shift

Job Summary

Protects the assets of the company and provides a safe environment for employees and guests. We take pride in living our values of Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” is our foundation in each department that provides exciting guest and team experiences which builds loyalty with our guests and helps our team members build lasting careers.

Include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Enforce company security regulations including but not limited to:

  • Challenging guest interactions
  • Appropriately handles active threats
  • Assist with evacuation procedures
  • Protect the transfer of money, chips and company assets
  • Provide a safe environment for our employees and guests
  • Give directions and escort guests and employees as needed
  • Represent the company and its property to ensure all casino regulations are upheld at all times
  • Patrol all sections of the casino and property
• Make and conduct chip fills, marker transfers and sensitivity key escorts
• Provide first aid including CPR when necessary
• Assist with lost and found
• Conduct interviews, investigate and document all applicable incidents
• Write reports as needed
• Act as a role model always presenting oneself as a credit to Harrah’s Gulf Coast
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
• Suggests products, services and experiences to guests.
• Respond calmly in crisis and stressful situations
• Make rational decisions when handling guest and employee issues
• Must be able to physically restrain individuals when a condition of arrest exists
• Able to suggest Caesars Rewards Loyalty Program to guests
• Suggest products, services and experiences to guests
• Responsible for assisting in the efficient operation of the Security Department on assigned shift, in accordance with the company’s established policies, procedures and controls and the safety and wellbeing of guests and fellow employees.
• Resolves customer complaints regarding security and takes action to resolve complaint.
• Investigates various incidents that concern the welfare of the hotel/casino.
• Reviews and approves all documents as needed.
• Investigates issues pertaining to poor service and make recommendations to improve service.
• Maintains service standards for security staff.
• Takes action to correct any deficiencies in standards.
• Communicates service standards to security officers and also trains officers to perform to standards and also holds security officers accountable for achieving standards.
• Maintains inventory of supplies as needed.
• Instructs, trains, and monitors officers in numerous daily duties, including customer and employee relations, report-writing, procedures in handling company funds, crisis and crowd control.
• Reviews and approves recorded time worked in accordance with schedules.
• Assists with interviews for security staff.
• Prepares employee schedules and necessary paperwork when necessary.
• Assists with scheduling of shift.
• Coordinates the Security Department’s activities with Law Enforcement authorities and arranges for training classes as required.
• Develops and maintains relationships with employees and other departments.
• Provides assistance to all other departments as required.
• Perform other duties as requested by the Security Manager
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Other duties as assigned

• Must be able to acquire and maintain a Mississippi Gaming Permit issued by Mississippi Gaming Commission
• Must be…