Player Services Representative - Swing​/Grave PT

Player Service Representative

A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino patrons, pays out jackpots, and manages credit applications.

Responsibilities include:

• Sale and redemption of casino chips and coin for cash (chips, foreign chips)
• Issuance and redemption of markers
• Customer deposits/withdrawals
• Cashing of checks utilizing computer terminals
• Establishing new computer accounts and processing document requirements for credit, check cashing with policy and regulatory guidelines
• Balancing assigned funds
• Creating and issuing Players Club cards and promoting the program and related promotions
• Maintaining up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information
• Ensuring the protection of customer's rewards and credit lines

Qualifications include:

• Minimum of one year of cash handling experience
• Ability to operate a computer terminal and communicate with the public in a clear and friendly manner
• Knowledge of 10 key, balancing of banks
• Solid decision-making, organization, and interpersonal skills
• Ability to thrive in a fast-paced multi-tasking, hands-on environment
• Minimum age is 21 years old
• Must be able to obtain MS gaming permit

Pay Range: USD $13.25 - USD $13.25 /Hr. Tipped Position

Benefits include:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities