Slot Technical Manager

The following and other duties may be assigned as necessary for Boomtown Casino Biloxi:

• Responsible for management and oversight of all aspects of the administration of the Slot Technical Department including slot maintenance, repair, modifications, moves, technical systems, equipment and hardware. Assists with managing slot performance property support activities inclusive of planning, procurement, installation implementation, and ongoing support for all slot systems located at the property.
• Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for oversight of electronic gaming device activities for adherence to established procedures.
• Responsible for the administration, maintenance, and integrity of all slot management systems, player tracking systems, progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology infrastructure.
• Responsible for all material inventory and ensures accurate par levels are maintained.
• Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.
• Maintains accountability for all gaming assets, parts inventory, tools, test equipment, and technology resources assigned to the department. Establishes inventory controls and conducts periodic audits to ensure accuracy and accountability.
• Responsible for layouts to installations of slot machines.
• Responsible for planning, coordinating, and executing gaming floor projects including new game installations, expansions, relocations, conversions, lease returns, product trials, and capital improvement initiatives.
• Manages and directs preventative maintenance of slot machines.
• Responsible for troubleshooting and repair of machine malfunctions and player tracking system problems. Review correspondence needed to move, convert, or install slot related equipment.
• Responsible for troubleshooting and repair of progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology platforms.
• Responsible for the repair, maintenance and performance of all slots and related gaming equipment.
• Responsible for oversight of progressive gaming systems, including progressive installations, transfers, removals, resets, reconciliations, meter verification, and related regulatory documentation.
• Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations of the Slot Technical department.
• Make recommendations concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position.
• Assists with the plan and submission for movements and conversions of slot machines, based on analysis of gaming floor.
• Assists Hollywood Gulf Coast as needed.
• Assists with the creation of reports and data review to make…