Medical Support Assistant

Summary

This Medical Support Assistant position is in the Gulf Coast Veterans Health Care System of the Medical Administration Service located in Biloxi, MS.

• Total Rewards of a Allied Health Professional The Medical Support Assistant (MSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• The duties of the Medical Support Assistant include but are not limited to:
  Coordinating with the with the patient care team to review clinic appointment availability and utilization Ensuring clinic schedules are closely monitored to effectively support the needs of the clinics Developing and maintain effective and efficient communication with the patient - interdisciplinary team - VA Medical Centers - and other agencies Assisting with communications during the inpatient to outpatient discharge Communicating with non-VA medical facilities Facilitating/Processing secure messaging with the patient and team Notifying patients of normal lab results Developing and managing a tracking system for follow up care such as consults - tests - etc
• Participating in team huddles and team meetings to manage and plan patient care Identifying incomplete encounters and communicate findings to clinical team members Working with the team to reinforce the plan of care and self-help solutions Entering appropriate information into the electronic record Monitoring pre-appointment requirements to assure readiness for patient visit/procedure Managing consult requests - recall reminders - VA Online Scheduling requests - secure messaging - and Electronic Wait Lists Participating and providing input in problem solving on operational issues or procedures in team meetings Performing administrative follow up actions Participating in and independently following up on team huddles Evaluating patient information and clinic schedule lists to determine whether patient is vested Educating providers about shared patients Registering new patients for care when necessary to facilitate same day appointment scheduling Updating patient demographic data Collecting insurance information Negotiating appointments during checkout Scheduling follow-up/ consult appointments Entering recall reminder requests Contacting patients that fail to appear for scheduled appointments Interpreting and Communicating requirements of national and local scheduling directives - policies - and procedures Scheduling all appointments in a timely manner with patient input Ensuring compliance with established processes - policies - and regulations Reading and responding to work related messages in a timely manner
  
  Work Schedule:
  
  Typically Monday - Friday - 6:00am - 2:30pm
• Subject to Change Based on Agency Need
• To be discussed at interview
• Recruitment Incentive (Sign-on Bonus):
  Not Authorized Permanent Change of Station (Relocation Assistance):
  Not Authorized Pay:
  Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave:
  After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy:
  After 60 days of employment - full time employees with a total family income below $144
  -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement:
  Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance:
  Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework:
  Not Available Virtual:
  This is not a virtual position
• Functional Statement #: 520-00695-F Permanent Change of Station (PCS):
  Not Authorized