Pool Attendant

Bally’s Corporation (NYSE: BALY) is a global casino‑entertainment company with a growing omni‑channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first‑in‑class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

Role: Serves as host to guests visiting the pool ensuring their comfort and safety.

• Enhances the guest experience by providing exceptional service.
• Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests.
• Receives towels from loading dock, picks up all dirty towels left by guests, and stocks towels at Platinum tower.
• Greets and interacts with guests, issues pool towels, and ensures that an ample number of pool towels are available at all times.
• Sets up and breaks down Cabanas; cleans Cabanas, mop, trash, refrigerator.
• Straightens the out of place LOUNGE chairs and sets the backs down.
• Records the number of pool guests visiting per hour, recording data.
• Escorts guests to lounge chairs while pointing out various points of interest (i.e., restrooms, showers, cabanas, restaurants, etc.).
• Enforces pool policies, rules and regulations consistently and restricts pool to registered guests.
• Performs various maintenance duties as directed to maintain a clean and safe facility.
• Notifies Management of inclement weather or extenuating circumstances, and of any bi‑hazards or security issues.
• Skims pool & monitors deck cleanliness throughout shift; picks up trash/debris as necessary.
• Receives cash bank from cage and follows cash handling procedures.
• Promotes safety awareness to minimize injuries.
• Resolves guest issues.
• Adheres to department and property policies and procedures.
• Performs any other necessary duties instructed by manager.

• High school diploma or GED.
• Ability to work under exposure to outside weather conditions including heat, humidity, sun, wind, and rain.
• High energy level.
• Excellent non‑verbal communication skills – good posture, ability to establish eye contact, and positive body language.
• Must project a professional and positive image.
• Ability to handle and carry out instructions.
• Maintain composure under stress in a fast‑paced work environment.
• Ability to stand for long periods of time.
• Ability to work a flexible schedule.
• Excellent interpersonal skills.
• Communicate clearly and effectively with all Hard Rockers and guests.
• Basic reading skills.
• Understand and promulgate written memos, instructions, regulations.

• Active Shooter Awareness Training
• General Employee Safety Training
• Hazard Communication
• Responsible Gaming Awareness Training
• Title 31 Introduction and Overview
• Title 31 SAR Incident Reporting Awareness Training*
• Sexual Harassment Awareness for Frontline

Physical Demands:
Standing, walking, lifting, carrying, pushing, and other routine physical tasks required for the shift.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.