Hotel Supervisor Harrah's Gulf Coast

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Hotel Front Office Supervisor is responsible for providing supervision in the daily tasks of the front desk, bell and valet teams. The front office supervisor ensures “A” level customer service is provided during each guest interaction. The front office supervisor resolves guest complaints and follows up to ensure guest satisfaction. The front office supervisor creates a fun and exciting work environment for team members as well as guests while seeking employee input on new ideas to improve service.

The front office supervisor promotes a positive work environment; creating opportunities to increase customer satisfaction scores and is responsible for training, developing and motivating team members in order to increase employee retention.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

glish.

• College degree in Hotel or Business Management preferred.
• High school diploma or equivalent required.
• Minimum of two years’ experience in a Hotel Front Desk position; preferably with supervisory experience.
• Proficiency in Microsoft Word, Outlook, Excel and LMS system knowledge preferred.
• Strong organizational, communication and supervisory skills.
• Must have the ability to develop and enforce Standard Operating Procedures.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift as needed.
• Excellent customer service, problem solving and supervisory skills required.
• Proficient in basic math skills.
• Previous cash handling experience preferred.
• Professional appearance and demeanor required.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Ability to work rotating shifts with fluctuating days off if necessary.
• Must be at least 18 years of age.
• Must be willing to participate in on-going training in the hotel operations field.
• Maint…